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Cooperation Portal Specialist
vor 3 Monaten
The role involves maintaining the functionality and reliability of the Continental Cooperation Portal, a vital platform for collaborative software development and integration.
Key Responsibilities- Act as the primary contact for all portal users, both internal and external, ensuring that all incoming inquiries are logged and addressed promptly.
- Document issues thoroughly and escalate them to the development team for further investigation when necessary.
- Meet and exceed the established Key Performance Indicators (KPIs) for the service, functioning in both first and second level support capacities.
- Create and update user documentation, Knowledge Base articles, and instructional materials.
- Conduct regular feedback sessions with the development team to identify recurring challenges and opportunities for enhancement.
- Monitor system performance and gather user experience feedback to drive improvements.
- Master's degree in Information Technology or a related field.
- Extensive professional experience in the IT sector or a similar environment.
- Familiarity with ITIL processes and tools.
- Experience in a technical support role.
- Understanding of user management and role-based access control.
- Proficiency with software development tools such as Jira, Confluence, Artifactory, Jenkins, GitHub, and Grafana.
- Competence in MS Windows, Linux, and Microsoft Office Suite.
- Fluent in English, with basic proficiency in German preferred (additional languages such as Korean, Japanese, or Chinese are a plus).
- Strong communication skills, with experience in creating documentation for diverse audiences.
We welcome applications from individuals with disabilities.
Additional InformationAt Continental, we prioritize the well-being of our employees. We offer a range of career development opportunities and support a healthy work-life balance through various benefits, including:
- Professional training programs.
- Flexible working arrangements.
- Sabbatical options.
- And more.
If you are interested in exploring this opportunity further, we encourage you to learn more about our organization.
We also support flexible working hours, including part-time arrangements.
Take the first step towards a rewarding career with Continental.
