Customer Success Manager

vor 2 Monaten

Berlin, Deutschland AVAYL GmbH Vollzeit

AVAYL is a fast-growing, VC-backed startup revolutionizing Medical Information processes in the life science industry through AI-driven solutions. We envision a world where Medical Information evolves with the pace of evidence generation and build tools to empower our customers to optimize their interactions with health care professionals and patients.

We are seeking a talented Customer Success Manager with a strong background in Medical Information to ensure long-term customer satisfaction, retention, and growth of our key clients.

Tasks

This role is ideal for someone who combines deep industry expertise with a proactive, customer-centric mindset to help clients maximize the value of our platform and grow their business with us.

  • Lead the onboarding process for new clients, ensuring they understand how to effectively use our platform to enhance their Medical Information processes
  • Act as the primary point of contact for our clients, building trusted partnerships and providing guidance specific to their Medical Information workflows
  • Monitor client performance metrics, address challenges, and ensure successful platform usage to drive long-term value
  • Collaborate with internal teams (Product, Development) to tailor the platform to client needs and deliver enhancements.
  • Build and nurture relationships to promote client satisfaction, retention, and upsell opportunities. Assist in contract renewals, expansions, and onboarding of new users
  • Provide regular reports and reviews to clients, showcasing platform performance, usage metrics, and the ROI they are achieving with AVAYL
Requirements
  • 3+ years in Medical Information or a similar function within pharmaceutical or life sciences, with strong knowledge of Medical Information processes and industry standards
  • A degree or background in pharmaceutical, life sciences, biotechnology, or a related field is highly desirable, providing you with the ability to understand and communicate effectively on scientific topics
  • Proven ability to build and maintain strong relationships with clients, with a deep understanding of their needs and challenges.
  • You are service-oriented, proactive, and have a highly structured and analytical way of working, with a passion for helping clients achieve their goals
  • Excellent communicator capable of translating technical information into actionable, client-friendly guidance and building strong relationships
  • Nice to Have: Prior experience in Customer Success, Account Management, or other client-facing roles, preferably in Software-as-a-Service (SaaS) or technology-driven environments.
Benefits
  • The chance to be part of a pioneering team driving innovation in the pharmaceutical industry
  • Professional development and growth opportunities
  • Remote working flexibility and close collaboration with the founding team

We're looking forward to your application

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