Customer Support Manager
vor 1 Monat
Precision for Medicine develops assays and run global logistics using biomarkers to stratify patients, incomparably improving client´s R&D efficiency and success. We handle every aspect of clinical trials from sites to biomarkers to diagnostics. Precision Medicine Group, LLC is a leading global provider of precision medicine research services and creative commercialization solutions for life sciences companies. After completing the largest private investment raise of a life sciences service company in 2012, we have rapidly grown through a series of acquisitions and 20%+ annual organic growth to more than 1,500 people in over 25 offices across the U.S., Canada, and Europe. Our Precision for Medicine Germany Labs are located in Berlin Adlershof.
We are positioned for continued growth as we expand the company´s global footprint and develop leadership in the most creative areas of life sciences as we help our clients develop and deliver lifesaving medical treatments to patients across the world.
AufgabenWe are currently hiring a Customer Support Manager, Sales and Contracting to support administrative tasks and communications with our growing international customer base during the sales acquisition, negotiations, and contracting processes. It is a full-time position based in Berlin, Germany starting immediately.
Tasks:
- Office support for international team of regional Business Developers and Berlin based VP Immune Monitoring Solutions (scheduling meetings, monitoring progress and deadlines of tasks)
- Communicate with customers by e-mail/zoom/phone
- Use and update customer relationship management system (Salesforce)
- Draft quotations, select and provide brochures and data sheets to customer
- Track and support logistics of contract processing, orders, request management
- Generate monthly and annual reports on bookings and sales forecasts
- Collect and analyze market information and intenal data, prepare reports and presentations
Required Skills:
- Good verbal and written English communication skills
- Customer focused, takes ownership of responsibilities
- Attention to detail, well organized, ability to multi-task and manage multiple projects
- Ability to address and resolve problems proactively
- Computer literacy including proficiency in Microsoft Office including Outlook, Power Point, Excel, and Word
Experience/Education:
We are asking for a degree (bachelor, master or vocational training) in a field relevant to medicine, technical laboratory work, biotechnology or immunology. Also, candidates are required to have to work experience demonstrating ability to utilize the skills mentioned above, ideally 3+ years.
Not required but desirable are the following skills and work experiences:
- Fluency in German
- Experience in immunology, diagnostic lab services
- Familiar with flow cytometry and/or qPCR
- Sales, inside sales, or administrative work experience
- Business administration experience or education
Precision for Medicine is offering an inernational team, flexible work hours, excellent personal development perspectives in a growing and global organization, competitive compensation, an a permanent full-time employment.
We look forward to receiving your application
-
Customer Support Operations Manager
vor 1 Monat
Berlin, Berlin, Deutschland Cpl VollzeitOne of the leading global diabetes companies is looking to hire CUSTOMER SUPPORT MANAGER to manage their Customer Support Operations.ResponsibilitiesManaging customer service activities in accordance with KPI and performance metricsManaging Customer Support Operations DivisionDesigning new solutions and improve the business process flowsValidating the...
-
Customer Service Support Manager
Vor 6 Tagen
Berlin, Deutschland MBL Akustikgeräte GmbH & Co. KG VollzeitMBL ist eines der renommiertesten Unternehmen für High-End Audioprodukte. Gegründet 1979 in Berlin, produzieren wir unsere Lautsprecher und Audio-Elektronik vollständig "Made in Germany" und vertreiben sie weltweit über ein Netz von selbständigen Vertriebspartnern. Die einzigartige Technologie der 360° rundum abstrahlenden Radialstrahler-Lautsprecher...
-
Customer Support Luxury Food Dutch and French
vor 1 Monat
Berlin, Deutschland Workstation Customer Care VollzeitOur customer is one of the players on the market for coffee machines, coffee pads and famous for his roasted coffee beans. The strong growth of this market creates new opportunities for motivated, service-oriented customer support staff (M/F/d). Our customer is represented in many city centers with own shops and sells products also via the internet. Customer...
-
Customer Support Operations Manager
vor 1 Monat
Berlin, Deutschland Cpl VollzeitOne of the leading global diabetes companies is looking to hire CUSTOMER SUPPORT MANAGER to manage their Customer Support Operations.ResponsibilitiesManaging customer service activities in accordance with KPI and performance metricsManaging Customer Support Operations DivisionDesigning new solutions and improve the business process flowsValidating the...
-
Multilingual Technical Advisors Customer Support
vor 1 Monat
Berlin, Deutschland Workstation Customer Care VollzeitOur client manufactures laser printers and provides enterprise software to a global market. Since several decades, the company has been a recognized and lauded leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services world wide - all focused on helping its customers connect employees to the...
-
Customer Support
vor 1 Monat
Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for talented customer support workmates (M/F/d) for the customer service of a leading hotel booking portal. Previous experience in hospitality is an advantage, but not mandatory. **Your tasks in this customer service role**: - Support customers when booking accomodations - Assist in navigating the website - communication with hotels (e.g.,...
-
Multilingual Technical Advisors Customer Support
vor 1 Monat
Berlin, Deutschland Workstation Customer Care VollzeitOur client manufactures laser printers and provides enterprise software to a global market. Since several decades, the company has been a recognized and lauded leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services world wide - all focused on helping its customers connect employees to the...
-
Berlin, Deutschland Workstation Customer Care VollzeitOur client provides world class content in the most relevant, engaging and flexible formats to support students, teachers and institutions through a lifetime of learning. Our client develops and distributes textbooks, e-books and interactive e-learning resources. Our client, a leading publisher in English language materials and digital solutions, is seeking...
-
Customer Support Smart Tv
vor 1 Monat
Berlin, Deutschland Workstation Customer Care Vollzeit**Do you bring what it takes**: - good understanding of electronic entertainment devices and their functionality - empathic listener and persuasive speaker - customer mindset - structured and goal-oriented way of working - can work shifts - fluent in Danish and Norwegian Typical tasks in this customer service role - Receiving customer inquiries regarding...
-
Customer Support Smart Tv
vor 1 Monat
Berlin, Deutschland Workstation Customer Care Vollzeit**Do you bring what it takes**: - good understanding of electronic entertainment devices and their functionality - empathic listener and persuasive speaker - customer mindset - structured and goal-oriented way of working - can work shifts - fluent in Swedish and Norwegian Typical tasks in this customer service role - Receiving customer inquiries regarding...
-
Customer Support High End Electronic Devices
vor 1 Monat
Berlin, Deutschland Workstation Customer Care VollzeitFor the subsequent vacancy we are searching fellow employees in order to expand the existing team. Our customer is a leading provider of customer contact solutions in Germany. The product portfolio covers the complete process chain in customer service. Innovation, competence and customer orientations are their key factors for success. We are searching...
-
Customer Support High End Electronic Devices
vor 1 Monat
Berlin, Deutschland Workstation Customer Care VollzeitFor the subsequent vacancy we are searching fellow employees in order to expand the existing team. Our customer is a leading provider of customer contact solutions in Germany. The product portfolio covers the complete process chain in customer service. Innovation, competence and customer orientations are their key factors for success. We are searching...
-
Customer Support High End Electronic Devices
vor 1 Monat
Berlin, Deutschland Workstation Customer Care VollzeitFor the subsequent vacancy we are searching fellow employees in order to expand the existing team. Our customer is a leading provider of customer contact solutions in Germany. The product portfolio covers the complete process chain in customer service. Innovation, competence and customer orientations are their key factors for success. We are searching...
-
Website Optimization Customer Support
vor 1 Monat
Berlin, Deutschland Workstation Customer Care VollzeitAs working in the customer support team, you are the first point of contact for customers all over Europe! They will seek your advice on products and services that will make their webpage the greatest that it can be! We are looking for the best talent to keep elevating the customer experiencecould that be you (M/F/d)?! Join a team of this domain name...
-
Customer Support High End Electronic Devices
vor 1 Monat
Berlin, Deutschland Workstation Customer Care VollzeitFor the subsequent vacancy we are searching fellow employees in order to expand the existing team. Our customer is a leading provider of customer contact solutions in Germany. The product portfolio covers the complete process chain in customer service. Innovation, competence and customer orientations are their key factors for success. We are searching...
-
Customer Support High End Electronic Devices
vor 1 Monat
Berlin, Deutschland Workstation Customer Care VollzeitFor the subsequent vacancy we are searching fellow employees in order to expand the existing team. Our customer is a leading provider of customer contact solutions in Germany. The product portfolio covers the complete process chain in customer service. Innovation, competence and customer orientations are their key factors for success. We are searching...
-
Customer Support High End Electronic Devices
vor 1 Monat
Berlin, Deutschland Workstation Customer Care VollzeitFor the subsequent vacancy we are searching fellow employees in order to expand the existing team. Our customer is a leading provider of customer contact solutions in Germany. The product portfolio covers the complete process chain in customer service. Innovation, competence and customer orientations are their key factors for success. We are searching...
-
Customer Support
vor 1 Monat
Berlin, Deutschland Workstation Customer Care VollzeitOur client leases e-scooters - the perfect means of transport for urban environments: quick, overseeable and without problems when looking for parking. These benefits have already been recognized by many people who have registered with our customer - or are planning to do so. We are looking for new colleagues in customer service in order to register all...
-
Customer support
vor 1 Monat
Berlin, Deutschland Workstation Customer Care VollzeitOur client leases e-scooters - the perfect means of transport for urban environments: quick, overseeable and without problems when looking for parking. These benefits have already been recognized by many people who have registered with our customer - or are planning to do so. We are looking for new colleagues in customer service in order to register all...
-
Customer support
vor 1 Monat
Berlin, Deutschland Workstation Customer Care VollzeitOur client leases e-scooters - the perfect means of transport for urban environments: quick, overseeable and without problems when looking for parking. These benefits have already been recognized by many people who have registered with our customer - or are planning to do so. We are looking for new colleagues in customer service in order to register all...
