Customer Success Manager
vor 3 Wochen
As our experienced Customer Success Manager you will own a portfolio of DACH customers and play a crucial role in ensuring the long-term success by driving revenue growth through expansion and retention. Your priorities will be to build strong, trust-based relationships, guide customers to fully realise the value of our solutions, and proactively identify new opportunities that grow our business together. The Role: Manage a portfolio of German-speaking B2B SaaS customers (low- and mid-touch) to ensure adoption, retention, and expansion. Build and nurture strong relationships, acting as the primary point of contact and trusted partner throughout the customer life cycle at Shiftmove. Leverage data to monitor customer health and drive successful adoption, retention, and expansion opportunities. Create revenue pipeline by identifying upsell and cross-sell opportunities, collaborating closely with Account Managers. Apply value-based selling techniques to connect business needs with customer goals. Act as the voice of the customer to influence product requirements and roadmap decisions. Your Profile: Extensive B2B SaaS experience in Customer Success, Account Management, or Sales Demonstrated success in achieving revenue-based targets through the creation of expansion pipeline. Strong communication and consultative selling skills: able to ask the right questions to understand and unearth customer pains - and ultimately use these findings to drive business growth, while keeping customer goals front and centre. Experience with SPICED selling approach is a plus. Analytical mindset with a strong sense of accountability, ownership, and commercial acumen. Excellent time-management skills for handling multiple customers and calls with precision. Fast learner who adapts quickly to new software tools and sales processes. Fluent in German and English (min. C1) Our Offer: Impact: You and your team play a crucial role in the success of our business by keeping our customers engaged and satisfied, ensuring they continue to see value in our solutions. Culture: You will join a highly collaborative and supportive team with a positive and driven culture Sustainable growth: We are almost a €50m+ ARR company and growing We do this in a very sustainable way and with a lot of substance backed by one of the leading technology and software-focused private equity firms. Health & Wellbeing: A strong sense of healthy work-life balance. 1 mental health day and access to Nilo.health platform if you could use a session with a psychologist or coach Learning & Development: An annual professional development budget of 2k EUR Hybrid Setup: You can work from all over Germany ideally tough in Berlin, we have our HQ in Berlin and meet once per quarter for team onsites. If you are based in berlin we meet twice per week in the office. Workation: up to 12 weeks of remote work from any country or continent you want
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Customer Success Manager
vor 3 Wochen
Berlin, Deutschland PFM Intelligence Group Vollzeit 40.000 € - 50.000 €Customer Success Manager (Deutschland) Standort: Remote (Deutschland) mit wöchentlicher Reise nach Berlin Gehalt: €40.000–€50.000 + Provision Die PFM Intelligence Group wächst in Deutschland und stärkt ihr europäisches Netzwerk mit innovativen Daten- und Bewegungsanalysen. Wir helfen unseren Kunden, bessere Entscheidungen zu treffen – durch...
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Customer Success Manager
vor 3 Wochen
Berlin, Deutschland PFM Intelligence Group VollzeitCustomer Success Manager (Deutschland) Standort: Remote (Deutschland) mit wöchentlicher Reise nach Berlin Gehalt: €40.000–€50.000 + ProvisionDie PFM Intelligence Group wächst in Deutschland und stärkt ihr europäisches Netzwerk mit innovativen Daten- und Bewegungsanalysen. Wir helfen unseren Kunden, bessere Entscheidungen zu treffen – durch...
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Customer Success Manager
vor 3 Wochen
Berlin, Deutschland PFM Intelligence Group VollzeitCustomer Success Manager (Deutschland) Standort: Remote (Deutschland) mit wöchentlicher Reise nach Berlin Gehalt: €40.000–€50.000 + ProvisionDie PFM Intelligence Group wächst in Deutschland und stärkt ihr europäisches Netzwerk mit innovativen Daten- und Bewegungsanalysen. Wir helfen unseren Kunden, bessere Entscheidungen zu treffen – durch...
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Customer Success Manager
vor 1 Tag
Berlin, Deutschland Recare Gmbh Vollzeit 35.000 € - 50.000 € pro JahrÜber RecareAls eines der führenden deutschen HealthTech-Unternehmen gestalten wir das Entlassmanagement neu – technologiegetrieben, patientenzentriert und frei von Bürokratie. Neben unserer marktführenden SaaS-Plattform entwickeln wir KI-Lösungen, die Prozesse in Kliniken und bei Nachversorgern radikal vereinfachen, Fachkräfte entlasten und den Fokus...
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Customer Success Manager
Vor 5 Tagen
Berlin, Berlin, Deutschland Displayce Vollzeit 40.000 € - 60.000 € pro JahrWe are seeking a Customer Success Manager to guide clients through the onboarding process, foster strong relationships, and ensure their success with our platform. Reporting to the Head of Customer Success, you will play a crucial role in optimizing client satisfaction, retention, and campaign performance. Your expertise will help drive Displayce's mission...
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Customer Success Manager
Vor 5 Tagen
Berlin, Berlin, Deutschland Infiterra Vollzeit 60.000 € - 120.000 € pro JahrJoin our mission to grow and transform the subscription economy by simplifying subscription service delivery.Infiterra's B2B SaaS platform helps IT Distributors and Managed Service Providers (MSPs) automate and grow their subscription business. With 100+ customers in 75 countries, we're recognized for innovation and global impact—and we're just getting...
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Customer Success Manager
vor 2 Wochen
Berlin, Deutschland EF Education First VollzeitDu bist ein Organisationstalent und möchtest als Customer Success Manager Menschen die einzigartige Erfahrung im Ausland ermöglichen? Oder bist du ein Quereinsteiger und suchst neue Herausforderungen in einem schnell wachsenden und internationalen Unternehmen?Cultural Care bringt Au Pairs und amerikanische Gastfamilien zusammen und ermöglicht so eine...
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Customer Success Manager Berlin
vor 2 Wochen
Berlin, Deutschland WalkMe VollzeitAbout the position *Candidates must be fluent in both German and English*WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient,...
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customer success manager
Vor 5 Tagen
Berlin, Berlin, Deutschland Haemonetics Corp. Vollzeit 72.000 € - 144.000 € pro JahrAre you a construction professional ready to take the next step into a customer-facing, technology-driven role?Our client is a high-growth SaaS company transforming construction management. Their platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and reduce delays — helping clients unlock...
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Customer Success Manager
vor 2 Wochen
Berlin, Berlin, Deutschland Acre Vollzeit 40.000 € - 80.000 € pro JahrAre you passionate about solar and battery projects and maximising value?Acre is proudly working with an international digital platform designed to streamline the solar and battery project lifecycle for installers and retailers, offering a comprehensive suite of free tools. It enables users to efficiently design, quote, procure and manage solar installations...
