Aktuelle Jobs im Zusammenhang mit Customer Care - Berlin - Upway

  • Customer Service Fragrance and Body Care

    vor 4 Monaten

    Berlin, Deutschland Workstation Customer Care Vollzeit

    Our client is a global skincare, fragrance and body care brand with a genuine ethical approach to its products, people and business. As a Customer Service Coordinator (M/F/d) will be in charge of all Administrative and Service for the Sell-In customers, which include Wholesale, Department Stores, B2B, TV Channels, Corporate Gifts and Spa for all brands...

  • Customer Service Representative

    vor 1 Woche

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Customer Care Specialist Position AvailableWe are seeking dedicated individuals to provide exceptional customer service for various clients in industries such as online retail, tourism, and more.Key Responsibilities:Handling customer inquiries and resolving issues in a timely and professional mannerProcessing orders and providing product recommendations to...

  • Customer Service Representative

    vor 1 Woche

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Customer Care Specialist Position AvailableWe are seeking dedicated individuals to provide exceptional customer service for various clients in industries such as online retail, tourism, and more.Key Responsibilities:Handling customer inquiries and resolving issues in a timely and professional mannerProcessing orders and providing product recommendations to...

  • Customer Success Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Customer Care Team MemberWe are seeking a highly motivated and skilled individual to join our Customer Care team at Workstation Customer Care. As a key member of our team, you will play a crucial role in helping small and medium-sized enterprises reach their customer target groups through effective advertising campaigns.Your Key Responsibilities:Consult with...

  • Customer Success Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Customer Care Team MemberWe are seeking a highly motivated and skilled individual to join our Customer Care team at Workstation Customer Care. As a key member of our team, you will play a crucial role in helping small and medium-sized enterprises reach their customer target groups through effective advertising campaigns.Your Key Responsibilities:Consult with...

  • Customer Service Representative

    vor 3 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    We are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As an E-Scooter Support Specialist, you will play a crucial role in registering new customers and providing exceptional support to our existing user base.The ideal candidate will have excellent communication skills, be able to work independently, and...

  • Customer Service Representative

    vor 3 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    We are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As an E-Scooter Support Specialist, you will play a crucial role in registering new customers and providing exceptional support to our existing user base.The ideal candidate will have excellent communication skills, be able to work independently, and...

  • Customer Service Representative

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    **About Our Client**Our client is a network of several airlines, each with its own distinctive culture and style of service. These airlines join to offer smooth connections across a vast global network.**Job Summary**We are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a Customer Service Representative,...

  • Customer Service Representative

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    **About Our Client**Our client is a network of several airlines, each with its own distinctive culture and style of service. These airlines join to offer smooth connections across a vast global network.**Job Summary**We are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a Customer Service Representative,...

  • Team Member

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job Summary:We are seeking a highly motivated and experienced Team Member to join our Dutch team at Workstation Customer Care. As a key member of our team, you will be responsible for consulting with small and medium-sized enterprises to help them reach their customer target groups.Key Responsibilities:Develop and implement customer-specific advertising...

  • Team Member

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job Summary:We are seeking a highly motivated and experienced Team Member to join our Dutch team at Workstation Customer Care. As a key member of our team, you will be responsible for consulting with small and medium-sized enterprises to help them reach their customer target groups.Key Responsibilities:Develop and implement customer-specific advertising...

  • Customer Service Representative

    vor 4 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job SummaryWe are seeking experienced customer service representatives to join our team at Workstation Customer Care. As a Dutch customer support specialist, you will be responsible for handling written and telephone inquiries from subscription-paying customers.Key ResponsibilitiesActivate trial subscriptions and award bonuses for new customersExplain...

  • Customer Service Representative

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job SummaryWe are seeking experienced customer service representatives to join our team at Workstation Customer Care. As a Dutch customer support specialist, you will be responsible for handling written and telephone inquiries from subscription-paying customers.Key ResponsibilitiesActivate trial subscriptions and award bonuses to new customersExplain...

  • Customer Service Representative

    vor 2 Wochen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job SummaryWe are seeking experienced customer service representatives to join our team at Workstation Customer Care. As a Dutch customer support specialist, you will be responsible for handling written and telephone inquiries from subscription-paying customers.Key ResponsibilitiesActivate trial subscriptions and award bonuses to new customersExplain...

  • Community Manager German Customer Support

    Vor 2 Tagen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job Title: Community Manager German Customer SupportAbout the Job:We are looking for a visionary Community Manager to join our team at Workstation Customer Care. As a Community Manager, you will be the bridge builder between our social media platform and our German clients. Your passion for customer service will transform every contact into a personal and...

  • Community Manager German Customer Support

    Vor 2 Tagen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Job Title: Community Manager German Customer SupportAbout the Job:We are looking for a visionary Community Manager to join our team at Workstation Customer Care. As a Community Manager, you will be the bridge builder between our social media platform and our German clients. Your passion for customer service will transform every contact into a personal and...

  • Customer Service Representative

    Vor 3 Tagen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team at Workstation Customer Care as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our customers, ensuring their e-scooter rental experience is seamless and enjoyable.Key ResponsibilitiesVerify customer...

  • Customer Service Representative

    Vor 3 Tagen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    About the JobWe are seeking a highly motivated and customer-focused individual to join our team at Workstation Customer Care as a Customer Service Representative. In this role, you will be responsible for providing exceptional support to our customers, ensuring their e-scooter rental experience is seamless and enjoyable.Key ResponsibilitiesVerify customer...

  • Customer Service Representative

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Verify...

  • Customer Service Representative

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Workstation Customer Care Vollzeit

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Workstation Customer Care. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Verify...

Customer Care

vor 5 Monaten

Berlin, Deutschland Upway Vollzeit

Upway ist die erste global Plattform für generalüberholte E-Bikes 🚲, die in den ersten 18 Monaten von 0 auf 5 Länder angewachsen ist 🔥 und sich auf einer Expansionsreise befindet, um E-Mobilität für alle zugänglich zu machen und gleichzeitig Gutes für den Planeten zu tun 💚. Wir stellen nach Einstellung und Eignung ein 🤌

Wir stellen einen Support-Spezialisten ein, der dafür verantwortlich ist, Kunden durch den Kaufprozess zu führen und sicherzustellen, dass Upway ein unvergessliches Service-Erlebnis ist, das sich auf eine großartige After-Sales-Qualität erstreckt.

Der Support-Spezialist wird auch bei den Verhandlungen über den Kauf von Fahrrädern helfen. Ein Spezialist ist ein echter Problemlöser 🦾, dem Upway seine Kunden anvertrauen kann.

Aufgaben

Kundenanfragen effizient bearbeiten:

  • Stelle sicher, dass alle Kundenanfragen und -probleme schnell und zufriedenstellend gelöst werden.
  • Übertreffe die Erwartungen der Kunden in jeder Interaktion.

Schnelle Reaktion über verschiedene Kanäle:

  • Reagiere prompt auf Kundenanfragen per E-Mail, Chat und gelegentlich telefonisch.
  • Halte ein hohes Maß an Reaktionsfähigkeit aufrecht, um eine zeitnahe Unterstützung für Kunden zu gewährleisten.

Unterstützung bei der Auswahl des perfekten E-Bikes:

  • Hilf Kunden dabei, das für sie am besten geeignete E-Bike auszuwählen, basierend auf ihren Bedürfnissen, Vorlieben und Budget.
  • Gib genaue und detaillierte Informationen zu verfügbaren E-Bike-Modellen, Funktionen und Spezifikationen.

After-Sales-Service:

  • Gib Kunden regelmäßig Updates zum Status der Lieferung ihres E-Bikes.
  • Bearbeite Garantiefälle effizient und koordiniere mit relevanten Abteilungen, um Probleme schnell zu lösen.
  • Unterstütze Kunden bei allen Anfragen oder Bedenken nach dem Kauf und gewährleiste eine reibungslose After-Sales-Erfahrung.
  • Adresse jegliche Probleme oder Diskrepanzen nach der Lieferung, wie fehlende Teile oder Schäden, und koordiniere entsprechende Lösungen.

Verbesserung von Support- und Betriebsprozessen:

  • Identifiziere proaktiv Bereiche zur Verbesserung der Kundenbetreuung und der Betriebsprozesse.
  • Arbeite mit dem Team zusammen, um innovative Lösungen zur Verbesserung der Kundenerfahrung zu entwickeln und umzusetzen.
  • Teile Feedback und Vorschläge zur Optimierung von Arbeitsabläufen, Verbesserung von Kommunikationskanälen und Optimierung von Kundenserviceverfahren. Deine Meinung zählt 🙂
  • Trage zur Entwicklung von Schulungsmaterialien und Ressourcen bei, um die Fähigkeiten und Kenntnisse des Kundenservice-Teams zu verbessern.
Qualifikation
  • Eine optimistische Einstellung, die den Umgang mit Kunden liebt
  • Selbstständigkeit und die Fähigkeit, in einem rasanten Umfeld zu arbeiten
  • Ausgezeichnete schriftliche und mündliche Kommunikationsfähigkeiten
  • Fließende Beherrschung der deutschen Sprache
  • Sie kennen und lieben Fahrräder
Benefits
  • Du legst buchstäblich den Grundstein für ein schnellwachsendes, internationales Unternehmen, das E-Mobilität für alle zugänglich macht
  • Du arbeitest mit sehr erfahrenen Mitarbeitern zusammen, die in ihrem Fach wahre Rockstars sind
  • Viel Flexibilität und Autonomie in deinem Job
  • Möglichkeiten, innerhalb des Unternehmens zu wachsen