Technical Support Manager

vor 2 Wochen


Munich, Deutschland casavi GmbH Vollzeit
Dein Job bei uns
  • Als Technical Support Manager bist du die wichtige Schnittstelle zwischen unseren Kunden und den internen Teams bestehend aus Produktmanagement, Entwicklung, Kundenservice und Vertrieb
  • Du bist die erste Anlaufstelle für komplexere Produktfragen und beantwortest diese per Telefon und unserem Ticketsystem (Salesforce)
  • Du gehst Anliegen aller Art all umfassend auf den Grund und stellst sicher, dass sie entsprechend unserer KPIs gelöst werden
  • Du wirst außerdem Teil eines cross-funktionalen Teams sein, um die Weiterentwicklung der Software voranzutreiben.
  • In diesem Rahmen testest du Bugs, neue Features und überprüfst gleichzeitig neue Lösungswege in unserer Software
Dein Profil
  • Du hast mindestens 2 Jahre Berufserfahrung im technischen Kundensupport (idealerweise 1st und 2nd Level Support) und/oder eine abgeschlossene Ausbildung mit Schwerpunkt IT. Alternativ begeisterst Du uns mit einer hervorragenden IT Affinität und einer ausgezeichneten Kommunikationsfähigkeit
  • Du bist erfahren im Umgang mit Ticket-Management-Tools wie Jira, CRM-Tools wie Salesforce, SQL-Kenntnisse sind ein Plus
  • Du hast fundiere Datenbankkenntnisse z.B. mit SQL oder MongoDB
  • Du hast Freude am Kontakt mit Kunden, auch wenn diese sich mit herausfordernden Themen an uns wenden
  • Du erzielst Erfolge am liebsten gemeinsam mit Deinen Teamkollegen
  • Du bist in der Lage, deine Aufgaben effektiv zu strukturieren und die wichtigsten Themen gezielt zu priorisieren
  • Deine Kommunikation in Deutsch (C2) und Englisch (C1) ist in Wort und Schrift einwandfrei
  • Du bist wohnhaft in Deutschland
Darauf kannst Du Dich freuen
  • Ein ambitioniertes und sympathisches Team, das bevorzugt mit agilen Methoden arbeitet - das beweist auch unser Kununu-Score von 4,6
  • Flexible & hybride Arbeitszeitmodelle
  • 60 Tage pro Jahr Workation in der EU & 2 Tage Social Leave
  • Regelmäßige Firmenevents
  • Kita-Zuschuss & betriebliche Altersvorsorge
  • Corporate Benefits
  • Vergünstigte Mitgliedschaft bei EGYM Wellpass & Sportangebote
  • Vielfältige Entwicklungsmöglichkeiten & für dich verfügbares Weiterbildungsbudget


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