Technical Support Manager
vor 2 Wochen
- Als Technical Support Manager bist du die wichtige Schnittstelle zwischen unseren Kunden und den internen Teams bestehend aus Produktmanagement, Entwicklung, Kundenservice und Vertrieb
- Du bist die erste Anlaufstelle für komplexere Produktfragen und beantwortest diese per Telefon und unserem Ticketsystem (Salesforce)
- Du gehst Anliegen aller Art all umfassend auf den Grund und stellst sicher, dass sie entsprechend unserer KPIs gelöst werden
- Du wirst außerdem Teil eines cross-funktionalen Teams sein, um die Weiterentwicklung der Software voranzutreiben.
- In diesem Rahmen testest du Bugs, neue Features und überprüfst gleichzeitig neue Lösungswege in unserer Software
- Du hast mindestens 2 Jahre Berufserfahrung im technischen Kundensupport (idealerweise 1st und 2nd Level Support) und/oder eine abgeschlossene Ausbildung mit Schwerpunkt IT. Alternativ begeisterst Du uns mit einer hervorragenden IT Affinität und einer ausgezeichneten Kommunikationsfähigkeit
- Du bist erfahren im Umgang mit Ticket-Management-Tools wie Jira, CRM-Tools wie Salesforce, SQL-Kenntnisse sind ein Plus
- Du hast fundiere Datenbankkenntnisse z.B. mit SQL oder MongoDB
- Du hast Freude am Kontakt mit Kunden, auch wenn diese sich mit herausfordernden Themen an uns wenden
- Du erzielst Erfolge am liebsten gemeinsam mit Deinen Teamkollegen
- Du bist in der Lage, deine Aufgaben effektiv zu strukturieren und die wichtigsten Themen gezielt zu priorisieren
- Deine Kommunikation in Deutsch (C2) und Englisch (C1) ist in Wort und Schrift einwandfrei
- Du bist wohnhaft in Deutschland
- Ein ambitioniertes und sympathisches Team, das bevorzugt mit agilen Methoden arbeitet - das beweist auch unser Kununu-Score von 4,6
- Flexible & hybride Arbeitszeitmodelle
- 60 Tage pro Jahr Workation in der EU & 2 Tage Social Leave
- Regelmäßige Firmenevents
- Kita-Zuschuss & betriebliche Altersvorsorge
- Corporate Benefits
- Vergünstigte Mitgliedschaft bei EGYM Wellpass & Sportangebote
- Vielfältige Entwicklungsmöglichkeiten & für dich verfügbares Weiterbildungsbudget
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