Senior Customer Success Manager
vor 4 Wochen
- At Softwaregini, we are a fast-growing and well-funded B2B SaaS disruptor revolutionizing how companies select and manage their software portfolios
- We are a tight-knit, nimble team dedicated to bringing our cutting-edge AI technology to IT decision-making
- We are creative, low-ego, team-spirited, and passionate about making our customers happy
As a Senior Customer Success Manager (f/m/d) at Softwaregini, you will play a pivotal role in strategically guiding our customers through their journey with our IT-decision-making platform:
- Be the dedicated point of contact for our customers, building and nurturing relationships.
- Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth.
- Ensure customers continuously create value by utilizing Softwaregini.
- Provide expert guidance and steering during implementations.
- Develop and execute account plans to drive product adoption, usage, and value realization.
- Analyze customer data to identify trends, opportunities, and potential churn risks.
- Create and maintain customer success metrics and KPIs.
- Take a hands-on approach where necessary.
- At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within the B2B SaaS industry.
- Strong project management skills with a passion for meeting milestones and effective stakeholder management.
- An innate ability to build lasting relationships with diverse stakeholders.
- Excellent communication and presentation skills in both German and English.
- Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment.
- A passion for new technologies and enthusiasm for working with our customers to solve IT decision-making problems. Practical experience with AI products is a plus.
- An "own it" mentality, with the drive to take ownership of tasks from start to finish.
- Experience in working with corporate IT and procurement departments is a plus.
- Attractive compensation package including employee stock options
- Opportunities for professional growth
- 30 days of vacation and day off on your birthday
- Modern office space in Berlin
- Home-Office allowance, budget for self-improvement, and other perks
- Contribution to a Gympass subscription
- Dedicated time for learning & innovation
- The best popcorn in town
Ready to make an impact? Join us at Softwaregini and be part of something extraordinary
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