Aktuelle Jobs im Zusammenhang mit Customer Operations Assistant Manager - Kronberg - afus GmbH

  • Customer Operations Associate/Assistant Manager

    vor 4 Monaten

    Kronberg, Deutschland 360 FIL Fondsbank Germany Vollzeit

    About the Opportunity Job Type: Fixed Term ContractorContract duration : 11 months.Application Deadline: 31 July 2024 Title Assistant Manager Customer Operations Department Personal Investing (PI) & Advisory Operations - Germany Location Kronberg, Germany Reports To Team Lead Cash Reconciliation & Distributions based in Germany Level ...

  • Customer Operations Specialist

    Vor 2 Tagen

    Kronberg, Hessen, Deutschland 360 FIL Fondsbank Germany Vollzeit

    About the OpportunityFixed Term Contractor Contract duration: 11 monthsTitle Assistant Manager Customer OperationsDepartment Personal Investing (PI) & Advisory OperationsLocation GermanyReports To Team Lead Cash Reconciliation & DistributionsLevel Operational Processing 4We're proud to have been helping our clients build better financial futures for over 50...

  • Customer Operations Specialist

    Vor 2 Tagen

    Kronberg, Hessen, Deutschland 360 FIL Fondsbank Germany Vollzeit

    About the OpportunityFixed Term Contractor Contract duration: 11 monthsTitle Assistant Manager Customer OperationsDepartment Personal Investing (PI) & Advisory OperationsLocation GermanyReports To Team Lead Cash Reconciliation & DistributionsLevel Operational Processing 4We're proud to have been helping our clients build better financial futures for over 50...

  • Customer Operations Specialist

    vor 2 Wochen

    Kronberg, Hessen, Deutschland 360 FIL Fondsbank Germany Vollzeit

    About the OpportunityWe are seeking a highly skilled and experienced Customer Operations Specialist to join our team at 360 FIL Fondsbank Germany. As an Assistant Manager - Customer Operations, you will play a key role in delivering world-class operations services to our clients.Key ResponsibilitiesProcess distributions, including reconciliation and...

  • Customer Operations Specialist

    vor 2 Wochen

    Kronberg, Hessen, Deutschland 360 FIL Fondsbank Germany Vollzeit

    About the OpportunityWe are seeking a highly skilled and experienced Customer Operations Specialist to join our team at 360 FIL Fondsbank Germany. As an Assistant Manager - Customer Operations, you will play a key role in delivering world-class operations services to our clients.Key ResponsibilitiesProcess distributions, including reconciliation and...

  • Customer Operations Specialist

    vor 1 Monat

    Kronberg, Hessen, Deutschland 360 FIL Fondsbank Germany Vollzeit

    About the OpportunityJob Type: Fixed Term ContractorTitle: Assistant Manager Customer OperationsDepartment: Personal Investing & Advisory OperationsLocation: GermanyReports To: Team Lead Cash Reconciliation & DistributionsLevel: Operational Processing 4Contract Duration: Fixed Term contract until mid May 2025.We have a rich history of assisting our clients...

  • Customer Operations Associate/Assistant Manager

    vor 1 Woche

    Kronberg, Hessen, Deutschland 360 FIL Fondsbank Germany Vollzeit

    About the OpportunityAs a key member of our Operations team, you will play a vital role in delivering world-class operations services to our clients. Your primary responsibility will be to process distributions, including reconciliation and clarification of differences, tax records, and customer communication.About Your RoleYou will be part of a dynamic team...

  • Customer Operations Associate/Assistant Manager

    vor 1 Woche

    Kronberg, Hessen, Deutschland 360 FIL Fondsbank Germany Vollzeit

    About the OpportunityAs a key member of our Operations team, you will play a vital role in delivering world-class operations services to our clients. Your primary responsibility will be to process distributions, including reconciliation and clarification of differences, tax records, and customer communication.About Your RoleYou will be part of a dynamic team...

  • Customer Operations Coordinator

    vor 1 Monat

    Kronberg, Hessen, Deutschland 360 FIL Fondsbank Germany Vollzeit

    About the Opportunity Job Type: Fixed Term Contractor Title: Assistant Manager Customer Operations Department: Personal Investing & Advisory Operations Location: Germany Reports To: Team Lead Cash Reconciliation & Distributions Level: Operational Processing 4 Contract Duration: Fixed Term contract until mid May 2025. For over 50 years, we have been dedicated...

  • Operations Manager

    vor 2 Wochen

    Kronberg, Hessen, Deutschland 360 FIL Fondsbank Germany Vollzeit

    About the OpportunityWe are seeking a highly skilled and experienced professional to join our team as an Assistant Manager - Customer Operations at 360 FIL Fondsbank Germany. This is a fixed-term contract position that will last for 11 months.Job SummaryThe successful candidate will be responsible for delivering world-class operations services to our...

  • Operations Manager

    vor 2 Wochen

    Kronberg, Hessen, Deutschland 360 FIL Fondsbank Germany Vollzeit

    About the OpportunityWe are seeking a highly skilled and experienced professional to join our team as an Assistant Manager - Customer Operations at 360 FIL Fondsbank Germany. This is a fixed-term contract position that will last for 11 months.Job SummaryThe successful candidate will be responsible for delivering world-class operations services to our...

  • Customer Operations Coordinator

    vor 1 Monat

    Kronberg, Hessen, Deutschland 360 FIL Fondsbank Germany Vollzeit

    About the OpportunityJob Type: Fixed Term ContractorTitle: Assistant Manager Customer OperationsDepartment: Personal Investing (PI) & Advisory OperationsLocation: GermanyReports To: Team Lead Cash Reconciliation & DistributionsLevel: Operational Processing 4Contract Duration: Fixed Term contract until mid May 2025.We are dedicated to assisting our clients in...

  • Customer Operations Specialist

    vor 1 Monat

    Kronberg, Hessen, Deutschland 360 FIL Fondsbank Germany Vollzeit

    About the OpportunityJob Type: Fixed Term ContractorTitle: Assistant Manager Customer OperationsDepartment: Personal Investing & Advisory OperationsLocation: GermanyReports To: Team Lead Cash Reconciliation & DistributionsLevel: Operational Processing 4Contract Duration: Fixed Term until mid May 2025We have been dedicated to assisting our clients in...

  • Customer Operations Specialist

    vor 1 Monat

    Kronberg, Hessen, Deutschland 360 FIL Fondsbank Germany Vollzeit

    About the Opportunity Job Type: Fixed Term Contractor Title: Assistant Manager Customer Operations Department: Personal Investing & Advisory Operations Location: Germany Reports To: Team Lead Cash Reconciliation & Distributions Level: Operational Processing 4 Contract Duration: Fixed Term contract until mid May 2025. At 360 FIL Fondsbank Germany, we have a...

  • Customer Service Manager

    vor 1 Woche

    Kronberg, Hessen, Deutschland JLL Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at JLL. As a key member of our Workplace Services team, you will be responsible for delivering exceptional customer service to our clients and ensuring that their needs are met and exceeded.Key ResponsibilitiesDevelop and maintain strong relationships with...

  • Customer Service Manager

    vor 1 Woche

    Kronberg, Hessen, Deutschland JLL Vollzeit

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at JLL. As a key member of our Workplace Services team, you will be responsible for delivering exceptional customer service to our clients and ensuring that their needs are met and exceeded.Key ResponsibilitiesDevelop and maintain strong relationships with...

  • Assistant Manager

    vor 4 Monaten

    Kronberg, Deutschland 360 FIL Fondsbank Germany Vollzeit

    About the Opportunity Job Type: PermanentApplication Deadline: 31 July 2024 Title Assistant Manager Technical Client Services Department Client Services Location Kronberg - Germany Reports To Senior Manager Technical Client Services We’re proud to have been helping our clients build better financial futures for over 50 years. How have we...

  • Temporary Operations Manager

    Vor 2 Tagen

    Kronberg, Hessen, Deutschland BioMarin Vollzeit

    Job Title: Temporary Operations Manager/Project Coordinator, GermanyWe are seeking a highly organized and detail-oriented Temporary Operations Manager/Project Coordinator to join our team in Germany. As a key member of our administrative office staff, you will be responsible for providing administrative support to our commercial organization, with a focus on...

  • Temporary Operations Manager

    Vor 2 Tagen

    Kronberg, Hessen, Deutschland BioMarin Vollzeit

    Job Title: Temporary Operations Manager/Project Coordinator, GermanyWe are seeking a highly organized and detail-oriented Temporary Operations Manager/Project Coordinator to join our team in Germany. As a key member of our administrative office staff, you will be responsible for providing administrative support to our commercial organization, with a focus on...

  • Customer Service Representative

    vor 2 Wochen

    Kronberg, Hessen, Deutschland 360 FIL Fondsbank Germany Vollzeit

    About the OpportunityWe are seeking a highly skilled and experienced professional to join our Client Services team at 360 FIL Fondsbank Germany. As an Assistant Manager Technical Client Services, you will play a critical role in providing exceptional customer service and resolving complex complaints in a timely and professional manner.Key...

Customer Operations Assistant Manager

vor 5 Monaten

Kronberg, Deutschland afus GmbH Vollzeit

Wir sind ein regional tätiges Unternehmen für Personalmanagement mit langjähriger Erfahrung am Markt. Unser Schwerpunkt liegt im Bereich Personalvermittlung und 'Temp-to-Perm'. In Zusammenarbeit mit zahlreichen renommierten Kunden verschiedener Branchen in der Rhein-Main-Region unterstützen wir Kandidaten bei der Suche nach einer neuen beruflichen Perspektive in attraktiven Unternehmen.

Ihre Aufgaben:

  • Vollumfängliche Recherche und Beantwortung von Beschwerden aller Art unter stetiger Einhaltung unserer Beschwerdegrundsätze, inklusive aller Beschwerden, die an die Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin), den Ombudsmann oder an unsere Geschäftsführung gerichtet sind
  • Eigenverantwortliche Beantwortung von Anfragen und Beschwerden zu steuerlichen Themen in Zusammenarbeit mit unserem Fachbereich „Steuern und Meldewesen“
  • Vollständige Bearbeitung und Beantwortung aller Anfragen und Beschwerden zu Active Consent Erstattungsverlangen und AGB-/PLV-Widersprüchen
  • Sicherstellung und Ausführung des Ex-Ante-Depotkündigungsprozesses
  • Meldung von Risiken und potentiellen Schadensfällen in Abstimmung mit der Teamleitung
  • NPS - Net Promoter Score, Analyse des Feedbacks, pro-aktive Kontaktaufnahme mit teilnehmenden Berater:innen
  • Objektive und angemessene Analyse aller Beschwerden im Einklang mit Grundsätzen und Verfahren der Beschwerdebearbeitung
  • Ordnungsgemäße Erstellung und rechtzeitige Übermittlung aller Beschwerdereports, inklusive des jährlichen BaFin-Beschwerdeberichts, sowie kontinuierliche Weiterentwicklung unseres Reportings
  • Ausarbeitung und Begleitung von Verbesserungsvorschlägen zur Beschwerdevermeidung, zur Verbesserung des Kundenerlebnisses und zur Optimierung interner Prozesse und Systeme
  • Mitarbeit in verschiedenen Projekten

Ihr Profil

  • Abgeschlossene Ausbildung als Bankkaufmann (m/w/d) oder vergleichbarer Abschluss
  • Erfahrung in der Kundenbetreuung und/oder Beschwerdemanagement
  • Kenntnisse über steuerrelevante Themen
  • fließend Deutschkenntnisse sowie Englischkenntnisse
  • hohes Maß an Qualitätssicherung und Risikobewusstsein
  • kundenorientiert, kooperativ und motiviert