Local Desktop Support

Vor 5 Tagen

Frankfurt am Main, Deutschland Broadridge Vollzeit

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

This is a support analyst role for our Endpoint computing team. It is a multifaceted internal helpdesk role, providing first and second-line IT support to end users across multiple Broadridge locations and ensuring incidents are resolved in a timely manner and within the assigned SLA's.

The role also involves supporting the IT administration teams with a focus on Endpoint technologies, although training and mentoring will be provided, any relevant prior experience would be useful.

The role is a 40-hour week Monday to Friday between the hours of 08:00 and 18:00. Some night work, shift work, weekend work, and public holidays work will be required. Occasionally overtime will be required for operational reasons.
There will be on-call duty up to 14 days per month. As a rule, the employee is on-call 7 days per month.

**Role Overview**

**Responsibilities**
- Diagnose and resolve all assigned Level 1 Incidents within the appropriate SLA's Communicate and document Incident progress and resolution
- Research solutions and if necessary escalate incidents to Level 2 support where needed
- Investigate preventative measures and make recommendations
- Contribute towards Knowledge Base/FAQ documentation
- Manage third-party support or repairs either on or off-site
- Service Requests Satisfy all assigned end-user Service Requests within the appropriate SLA's
- Communicate and document Service Request progress and resolution
- Purchase new end-user equipment in accordance with the Purchasing Procedures
- Configure and deliver new or previously used end-user equipment
- Revoke access and permissions, and collect leavers equipment where necessary
- Provide project support and assistance when requested by the Infrastructure Project Teams
- Provide administration support and assistance as needed working under the direction and supervision of the network administration team.
- Respond to end-user Incidents or Service Requests in person, via phone, or electronically.
- Assisting with the procurement of software, desktops, laptops & peripherals and ensuring stock control is maintained via weekly stock checks
- Operations Support_
- Perform daily backup operations, ensuring all required file Systems and data is successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

**Your profile**
- Skills Required_
- Windows 10
- Basic Active Directory Administration
- Desktop and Laptop hardware support
- Microsoft Office Support
- Printer installation and troubleshooting
- Installing and configuring of IOS and Android devices
- A working Knowledge of TCP/IP Basics
- **Fluent German and a good level of English written and oral.**
- Preferred Skills_
- Hands-on experience in configuring network equipment including switches and routers
- SharePoint. An understanding of networking services such as FTP, DHCP
- Exposure to firewalls and VPNs preferably Cisco AnyConnect
- Occasional travel to data centers and other locations may be required.

**_ Benefits_

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