Customer Service Officer Overseas
vor 2 Monaten
BE - Ardo Headquarters
Permanent contract
Your Scope
As an internal contact person for our customers, you are part of our Ardo Group Customer Service Team in Ardooie, which monitors a worldwide customer portfolio within the industry, retail and foodservice markets.
Your priority as a Customer Service Officer is the satisfaction of our customers, by providing excellent service (supported by departments such as Sales, Supply Chain, Finance, and the other local Ardo sites).
As a customer service officer, you work in the team cluster overseas (Asia Pacific, Africa, America’s). Apart from your operational tasks, you take the lead in business improvements projects within the team: grow standardization, efficient orderbook & customs documentation management, initiate additional synergies with other departments (e.g. supply chain), investigate next steps towards document automation, etc.
**The scope of the role is to**:
Guard the customer service “order to cash” process, in cooperation with Sales, Finance, Quality, Supply Chain, Logistics, and Expedition.
Act as one team with the Ardo sales team by providing sales support.
**Manage your customer portfolio**:
**Order intake, available stock check, and when needed**: propose alternatives
As a problem solver, you anticipate on your client’s requests.
Thanks to your organizational & coordination skills, you ensure requested deliveries arrive on time.
You keep your clients always informed.
Optimize export/import logistics and internal flows
**Export overseas**: preparation of shipping documentation in compliance with customs and other regulations.
**Analyze important Master Data**:
Involvement in item screening & item creation, initiated by sales (support)
Initiate customer creation, providing all relevant customer data to Finance
**Complaint and return management**:
Assure a timely and consistent complaint analysis and feedback to the customer
Internal investigation and follow-up of the complaint, liaising with other internally involved departments where needed (e.g., Quality, Finance)
Route cause analysis
**Business improvement**:
You take initiative to optimize processes
You are a constructive team player who helps us to grow in a structured way.
Besides the day-to-day business, you engage in ongoing projects within customer service.
**Teamwork**:
You are flexible and share a team responsibility with your colleagues
You have your own customer portfolio, but act as a back-up for your colleagues.
**Profile**:
Professional (or native) level in minimum 2 foreign languages, English is a must.
You have a Master’s degree and a relevant experience in export & customs flows. You work very accurately.
You think in a solution and process-oriented way and you embrace change, having a continuous improvement mindset.
You have an international mindset and think global in setting up and/or implementing procedures. You have a first relevant experience in this.
Experience with SAP is a plus.
You are stress resistant and eager to learn, you adapt easily in an evolving business context.
You have the right communicative and interpersonal skills (to-the-point, constructive) and are a team player.
You have a positive attitude and the right motivation to obtain results.
We offer
We offer you the opportunity to be part of an authentic and sustainable international company, with real growth opportunities and the freedom to actively participate in shaping the business and the opportunity to develop professionally. You will receive a full remuneration package in line with the level of this position. We care for our people and create family-friendly surroundings by offering you the flexibility to work 2 days/week from home.
-
Customer Service Officer Overseas Belgium
vor 2 Monaten
Berlin, Deutschland ardo VollzeitBE - Ardo Headquarters Customer Service Permanent contract Your Scope As an internal contact person for our customers, you are part of our Ardo Group Customer Service Team in Ardooie, Belgium, which monitors a worldwide customer portfolio within the industry, retail and foodservice markets. Your priority as a Customer Service Officer is the satisfaction of...
-
Customer Service Officer
vor 3 Monaten
Berlin, Deutschland ardo VollzeitBE - Ardo Headquarters Customer Service Permanent contract Your Scope As an internal contact person for our customers, you are part of our Ardo Group Customer Excellence Team in Ardooie, which monitors a worldwide customer portfolio within the industry, retail, and foodservice markets. As part of our company's growth, we are looking to strengthen this...
-
Customer Service Ambassador
vor 3 Wochen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for a talented individual to join our Workstation Customer Care team as a Customer Service Agent. This role involves providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.Key Responsibilities:Deliver outstanding customer service through various communication...
-
Customer Service Representative
Vor 6 Tagen
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitAbout UsWorkstation Customer Care is a leading online retailer offering a wide variety of products at unbeatable prices. Our mission is to provide an exceptional shopping experience for our customers, and we're looking for a talented individual to join our team as a customer service representative.
-
Customer Service
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur customer is an European conglomerate and active in urban mobility. A small but growing business unit deals with the provisioning of rental bicycles. The concept is well known: Customers receive a code via mobile phone to open the lock and also when they lock the bike again. Billing for the use takes place to the minute, reported on the telephone bill....
-
Customer Service Dutch Streaming Platform
vor 4 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence - often with a waiting period of up to a week for the next episode - our client offers all episodes simultaneously on the network. Users can decide for themselves what they want, when, where and how often they want to see them - just a few clicks are enough to start a series or a film...
-
Customer Service Fragrance and Body Care
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a global skincare, fragrance and body care brand with a genuine ethical approach to its products, people and business. As a Customer Service Coordinator (M/F/d) will be in charge of all Administrative and Service for the Sell-In customers, which include Wholesale, Department Stores, B2B, TV Channels, Corporate Gifts and Spa for all brands...
-
French Customer Service English Language Materials
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client provides world class content in the most relevant, engaging and flexible formats to support students, teachers and institutions through a lifetime of learning. Our client develops and distributes textbooks, e-books and interactive e-learning resources. Our client, a leading publisher in English language materials and digital solutions, is seeking...
-
Customer Service Dutch Streaming Platform mfd
vor 4 Wochen
Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence often with a waiting period of up to a week for the next episode our client offers all episodes simultaneously on the network. Users can decide for themselves what they want when where and how often they want to see them just a few clicks are enough to start a series or a film online....
-
Norwegian Insurance Customer Service
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client operates as a specialist insurer, for mobile phones and devices for the European market. The offer ranges from the assumption of repair costs to the replacement in case of total damage or loss of the device. Due to the high demand, we are looking for you (M/F/d) as an expansion to the existing customer service team. **Your tasks as a customer...
-
Finnish or Danish Insurance Customer Service
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client operates as a specialist insurer, for mobile phones and devices for the European market. The offer ranges from the assumption of repair costs to the replacement in case of total damage or loss of the device. Due to the high demand, we are looking for you (M/F/d) as an expansion to the existing customer service team. **Your tasks as a customer...
-
Customer Service Mobility App
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client provides customer support for a brand new mobility app. There, people can rent cars, motor cycles and even bicycles or Segway-type devices. Europe-wide nearly half a million people are registered and make use of more than 100,000 transport vehicles. The company is constantly expanding and is looking for talented personalities to welcome new and...
-
Norwegian Insurance Customer Service
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client operates as a specialist insurer, for mobile phones and devices for the European market. The offer ranges from the assumption of repair costs to the replacement in case of total damage or loss of the device. Due to the high demand, we are looking for you (M/F/d) as an expansion to the existing customer service team. THIS JOB CAN BE PERFORMED FROM...
-
Norwegian Customer Service Specialist Banking
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitFor our client, a financial service provider, we are looking for talented Customer Service Specialists (M/F/d) who display outstanding qualities. You'll provide professional and amazing customer service to its retail customers on the phone. Our client will give you fantastic training and support so that you can surprise and delight your future customers with...
-
Berlin, Deutschland Workstation Customer Care VollzeitWhile television episodes of popular series are broadcasted in sequence often with a waiting period of up to a week for the next episode our client offers all episodes simultaneously on the network. Users can decide for themselves what they want when where and how often they want to see them just a few clicks are enough to start a series or a film online....
-
Fast Paced Customer Service Role
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a fast-growing company that is transforming the retail industry with deliveries in minutes. They are looking for talents (M/F/d) from all fields to complete their team. They believe that their leading edge technology and their inclusive corporate culture will be a huge advantage in achieving their goal of becoming the leader in this...
-
Fast Paced Customer Service Role
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a fast-growing company that is transforming the retail industry with deliveries in minutes. They are looking for talents (M/F/d) from all fields to complete their team. They believe that their leading edge technology and their inclusive corporate culture will be a huge advantage in achieving their goal of becoming the leader in this...
-
Fast Paced Customer Service Role
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a fast-growing company that is transforming the retail industry with deliveries in minutes. They are looking for talents (M/F/d) from all fields to complete their team. They believe that their leading edge technology and their inclusive corporate culture will be a huge advantage in achieving their goal of becoming the leader in this...
-
Dutch or French Fast Paced Customer Service Role
vor 6 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is a fast-growing company that is transforming the retail industry with deliveries in minutes. They are looking for talents (M/F/d) from all fields to complete their team. They believe that their leading edge technology and their inclusive corporate culture will be a huge advantage in achieving their goal of becoming the leader in this...
-
Customer Service Rep Coffee Industry
vor 7 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client is one of the players in the market for coffee machines, coffee pads and is famous for his roasted coffee beans. The strong growth of this market creates new opportunities for motivated, service-oriented customer support staff (M/F/d). Our customer is represented in many city centers with own shops and sells products also via the internet....
