Sales Support Representative
vor 7 Monaten
The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business. From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success.
The Sales Support Representative role is a varied and interesting opportunity, based close to our customer base in Central Europe, primarily offering sales and customer support for current and future key customers and/or distribution partners. The position will be located in Munich.
Reporting to the Customer Operations Manager, as well as supporting and building customer relationships, the focus of your work will be on supporting the inside sales activities for regional accounts and activities so can be on pre-sale, post-sale, or both.
You will work closely with Sales Account Managers to develop strong relationships with our customers, achieving design wins and revenue targets as well as interacting with business units, manufacturing and planning to communicate requirements and expectations for key customers. You will work proactively to be in front of situations and notify appropriate teams ahead of issues as well as provide solutions to problems.
Main duties for this role are:
- Providing first line support for all customer enquiries, including samples, contracts, customer score cards, escalations etc.- Supporting the sales pipeline, including lead qualification, follow up and database management.- Pricing, quoting and sales forecasting support.- Backlog management, POS, inventory management and customer supply chain support, including escalations.- Handling customer complaints and providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.- Participation in customer meetings, workshops and tradeshows as needed.- Contribute to development of policies, procedures and guidelines as required.- Demonstrate flexibility and adaptability when assigned additional responsibilities or projects.
**Requirements**:
- Excellent communication and interpersonal skills- Ability to work under pressure with a willing-to-learn and “can do” attitude- Good organizing and planning skills- Problem solving skills and business acumen- Ability to multitask and work cross-functionally- Bachelor’s degree in business administration, Marketing or a related field (preferred)- Knowledge of Salesforce and Oracle would be advantageous.- Fluent in oral and written German and English languages essential, additionally French and other languages advantageous- Proficient computer skills (MS Word, Excel, PowerPoint, Outlook)- Knowledge of the electronics industry and working within a matrix organization would be advantageous.
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