Export Customer Service Representative
vor 4 Monaten
**POSITION TITLE**:
**Export Customer Service Representative (M/F/d)**
**LOCATION**:
**Garching near Munich / Germany**
:
**As an Export Customer Service Representative (CSR), you will provide excellent service to customers/distributors from order entry to delivery and increase customer satisfaction.**
**You will ensure that customer shipping and export documentation requirements are met. You will collaborate with the Export Sales team and support overall business objectives.**
**MAIN RESPONSIBILITIES**:
To provide the best service the assigned group of customers/distributors by managing all Customer service tasks promptly, accurately and in professional way, in particular:
- To build strong relationship with customers/distributors to support service and growth.
- To grant orders are processed promptly and accurately from the moment of receipt to that of shipment. To check that the sales conditions applied correctly.
- To regularly review and update order-book (e.g. delivery blocks, change of dates, cancellations) and ensure customers/distributors are informed of changes and delays.
- To optimize orders by suggesting alternative products to customers/distributors in cases of shortages or delays.
- To process shipments in co-ordination with Logistics & Shipping Department ensuring that all relevant export shipping documents are available and correct.
- To process invoices (including pro-forma invoices) and check correctness and compliance with customers/distributors’ needs and country regulations.
- To create and maintain the customer master file.
- To process returns and credit notes following the company’s guidelines and rules.
- To liaise closely with other departments (Credit department, Supply, Warehouse, Logistics) to ensure full conformity to customer/distributor requirements and efficient handling of account.
- To provide cover as necessary for other staff members (i.e. holidays, sickness, etc ). To support and assist any colleague in case of need or if required.
- To attend, on needed basis, customer meetings and Sales Meetings.
- To support and work as a team with Export Sales Team, to ensure and contribute to reach common goals of the Export Business.
- Any other duty as assigned to the Job Holder within the Job Holder’s capabilities: management of key accounts, SAP key user role, special projects.
**REQUIRED COMPETENCIES**:
- Customer Focus
- Communication
- Organising
- Relationship building
- Problem solving
- Adapting to change, Flexibility
- Solution driven mindset
- Accountability and reliability
- Good knowledge of IT systems (Microsoft office, Web-Ordering tool)
- Experience with NON-EU markets is an asset
- Sport knowledge /passion is a plus
**YOUR PROFILE**:
- High school degree, university degree is a plus (Business administration, and /or international trade)
- 3- 5 years as CSR or similar role
- Experience in **Export Business mandatory (Incoterms knowledge, Export documentation (Certificate of Origin, MRN, ATR) with Logistic background**:
- Fluent English, German (B1 level) + any other European language a plus (French)
**WHAT WE CAN OFFER YOU**:
- An interesting role in an exciting industry
- Career and training opportunities
- The opportunity for independent and self-reliant work
- A friendly and vibrant working environment in a dynamic and international team
- Possibility to work from home 2 days a week
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