Customer Service Process Coordinator
vor 2 Monaten
LG Business Solutions Europe is your trusted digital & technical partner to transform your processes, improving your productivity, agility and energy efficiency.
New ways of work, digital retail & manufacturing, and smart buildings are some of our daily conversations with customers and partners.
To support our Europe Customer Service Department we are looking for:
***
**Department**:
**Location**:
**Customer Service Process Coordinator**
**LGEEBA.BS EU ID Tec. Assistance Center**
**Eschborn**
**Your responsibilities**
- Support European Subsidiaries' warranty processes in accordance with HQ Customer Service policy
- System Management support (Basic warranty registration, Extended warranty system registration, Service model registration in salesforce)
- Swap Warehouse operation support (project-based buffer stock purchase)
- Approval and inventory release, defective collection and refurbish follow-up with Subsidiaries
- Cost claim management
- Subsidiary performance management in response to major quality issues
- Support Subsidiaries with repairs after checking pending data for ETA of delayed material
- Cross Board Service Support
- LED repair performance and emergency loan stock support
- Total Care Solution support and Sales team’s VOE support
**Your qualifications**
- Experience in B2B service operations/ supporting (at least 1-2 years)
- Knowledge about B2B products (nice to have)
- Experience in data analysis and reports preparation
- Previous work experience in multicultural corporate environment
- Good level of MS Office knowledge mainly Excel and PowerPoint
- Fluent English (at least B2) both written and spoken
- Good time management
- Excellent team worker
- Excellent communication skills and ability to setup and maintain good business relationships
**Interested?
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