Collections Specialist

vor 3 Wochen

Berlin, Deutschland Lightspeed Commerce Vollzeit

**Hi there Thanks for stopping by**

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

Lightspeed is looking for an **Collections Specialist** to join our growing EMEA team. You will be part of the Finance team and be reporting to the Senior Collections Manager. As a Collections Specialist, you will hold a customer-facing role and will primarily be responsible for contacting our customers with overdue account balances. If you love talking to customers, are familiar with accounting practices and can remain friendly, calm and authoritative, then this is the job for you

**What you'll be responsible for**
- Making outbound collection calls in a professional manner while keeping and improving customer relations
- Collecting customer payments in accordance with payment due dates
- Maintaining accurate and complete notes of conversations with delinquent customers in order to facilitate further collection activity
- Identifying issues attributing to account delinquency and discuss them with management and with Sales Rep
- Setting up and documenting payment arrangements with debtors
- Providing timely follow-up on payment arrangements
- Identifying, preparing and forwarding accounts to the appropriate collection agencies
- Interacting with collection agencies through on-going communication to resolve delinquent accounts
- Meeting monthly recovery targets

**What you'll be bringing to the team**
- 1-2 years of experience in a collections position or customer facing role
- Strong **English and German communication** skills (oral/written)

**Who you are**
- You are self-motivated, and you possess strong organizational skills
- A problem solver with an analytical mind
- A strong Critical thinker and skilled negotiator
- Someone who is able to work independently and to adapt to a fast changing environment
- Detail oriented and have an eye for accuracy

**Even better if you have, but not necessary**
- Knowledge of Mac OS X
- Proficiency in any accounting system

**What's in it for you**
- Lots of autonomy, flexible and fun work culture
- Amazing benefits & perks, including equity for all Lightspeeders
- A chance to be a part of an operations team building the foundations of a global payments business
- Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

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