Customer Solutions Architecture Specialist
vor 1 Monat
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**:
**Client Engagement**:
- Lead client trading team engagements independently within the Central Europe market.
- Partner with commercial teammates to execute client strategies and map customer requirements to Microsoft products and solutions.
**Campaign Management**:
- Monitor and analyze campaign performance to ensure full delivery and performance expectations are met or exceeded.
- Troubleshoot campaigns and liaise with product support and other relevant teams.
- Drive efficiencies through automation and share successes through data-driven storytelling.
**Client Onboarding and Training**:
- Onboard new clients and trading teams through comprehensive platform training.
- Up-skill clients on platform features and best practices.
**Issue and Risk Management**:
- Identify and flag client issues and risks, and follow through on resolution.
**Documentation**:
- Create and maintain best practice documentation and an online knowledge base.
- Share learnings with team and organization.
**Qualifications**:
**Required Qualifications**
- Bachelor's Degree in Marketing, Advertising, Economics, Business or related field OR equivalent experience.
- Programmatic/Digital Advertising Experience.
- Microsoft Excel expertise.
- Proficiency in German and English.
**Preferred Qualifications**
- 1+ year of client facing experience.
- Experience with automation tools and data analysis.
- Strong storytelling skills using data.
- Experience in creating and maintaining documentation.
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