Customer Care Specialist for Our Italian Market

Vor 7 Tagen


Berlin, Deutschland Zalando Vollzeit

**INCLUSIVE BY DESIGN**:
**WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)**:

- Help and support our customers, give advice and respond to diverse customer inquiries including payment queries, ordering process, return process and general questions
- Find solution even in challenging cases
- Think further and take the right conclusion from our customer's feedback and actively support the improvement of our customer service

**WE'D LOVE TO MEET YOU IF**:

- Regardless of your background, you are customer focused and passionate about excellent customer service
- Fluent in Italian in written and spoken form, you always find the right words in every situation. You also possess good English skills
- Basic knowledge of MS Office and general computer skills

**OUR OFFER**:
Zalando provides a range of benefits, here's an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
- Employee shares program
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
- 2 paid volunteering days a year
- Hybrid working model with 60% (or more) remote per week, actual practice is up to each team to best support their collaboration
- Work from abroad for up to 30 working days a year
- 27 days of vacation a year to start
- Family services, including counseling and support
- Health and wellbeing options (including Gympass)
- Mental health support and coaching available
- Drive your development through our training platform and biannual peer-to-peer review



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