Customer Care Specialist for Our Polish Market

Vor 3 Tagen


Berlin, Deutschland Zalando Vollzeit

**THE ROLE & THE TEAM**:
**INCLUSIVE BY DESIGN**:
**WHAT WE'D LOVE YOU TO DO (AND LOVE DOING)**:

- Deliver calm and smart decisions in high-pressured situations while paying attention to detail
- Define and solve our Polish customers queries in a timely manner
- Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment

**WE'D LOVE TO MEET YOU IF**:

- Regardless of your background, you are customer focused and passionate about excellent customer service
- You possess excellent knowledge of Polish, in written and spoken form and furthermore you have strong communication skills in English or German
- Focused even under pressure, you take the right conclusion from our customer's feedback and actively support the improvement of our customer service. You know your way around a computer

**OUR OFFER**
- Employee shares program
- 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners
- 2 paid volunteering days a year
- Hybrid working model, with flexible hours and up to 60% remote
- Work from abroad for up to 30 working days a year
- 27 days of vacation a year to start
- Family services, including counseling and support
- Health and wellbeing options (including Gympass)
- Mental health support and coaching available
- Drive your development through our training platform and biannual peer-to-peer review

**ABOUT ZALANDO**:
It's the perfect time to join Zalando's journey, from being a pioneer in the world of e-commerce, to becoming the Starting Point for Fashion in Europe. We connect customers, brands, and partners across 25 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 49 million active customers.



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