(Senior) Customer Service Mitarbeiter

vor 6 Monaten


Berlin, Deutschland ING Vollzeit

Unser Ziel: die richtige Bank für zufriedene Kund*innen sein. Und: die richtige Arbeitgeberin für glückliche Mitarbeiter*innen. Egal, welche Überraschungen das Leben bereithält, wir sind für sie da - mit den Zuschüssen und Leistungen, die sie brauchen und einer Unternehmenskultur auf Augenhöhe. Du hast ein Gespür für Kundenwünsche und hast Lust, unsere hohen Servicestandards immer noch ein bisschen besser zu machen? Perfekt Bewirb Dich jetzt mit Deinem Lebenslauf, unser Team im Kundenservice freut sich auf Dich

Deine Aufgaben
- Kompetent und verbindlich beantwortest Du schriftliche Kundenanfragen zu unseren Business-Banking-Produkten und zum Thema Datenschutz und bist dabei sprachlich gewandt, sauber und klar.
- Wenn Du selbst einmal nicht weiterweißt, ziehst Du die bankinternen Informationsmedien zu Rate oder wendest Dich an Kolleg*innen aus den entsprechenden Fachbereichen.
- Dabei schaust Du immer auch über das konkrete Kundenanliegen hinaus, agierst strategisch geschickt und bietest Beratung zu z. B. Marketingaktionen.
- Deinen Blick über den Tellerrand verbindest Du mit guten Ideen und bringst Dich in Sachen Prozess
- und Systemoptimierung aktiv ein.
- Dass im Kundenservice nicht nur Lob ankommt, ist Dir bewusst: Bei Reklamationen und Beschwerden triffst Du immer den richtigen Ton, sorgst zuverlässig für die Weitergabe aller nötigen Informationen und holst alle Beteiligten ins Boot.
- Deine ausgeprägten People Skills kommen nicht zuletzt beim Onboarding neuer Mitarbeiter*innen zum Tragen und auch im administrativen Tagesgeschäft ist auf Dich Verlass.

Dein Profil
- Abgeschlossene (bank-)kaufmännische Ausbildung oder eine vergleichbare Qualifikation
- Berufserfahrung in einer vergleichbaren Position
- Fit in MS Office
- Strukturierte und eigenverantwortliche Arbeitsweise sowie eine hohe Lernbereitschaft
- Serviceorientiertes Auftreten und eine positive Ausstrahlung
- Sehr gutes Deutsch

Freu Dich auf zahlreiche Benefits
- Betriebliche Altersvorsorge, Vermögenswirksame Leistungen, kostenloses Deutschlandticket & Bike LeasING, Betriebsrestaurant
- Mobiles Arbeiten je nach Position und Abteilung im Rahmen von betrieblichen, regulatorischen und gesetzlichen Anforderungen, individuelle Arbeitszeitmodelle, Sabbatical, Bezuschussung von Pflege
- & Kinderbetreuungskosten
- Eigene Budgets für persönliche Entwicklung und Gesundheit plus persönliches Ausstattungsbudget für Deinen mobilen Arbeitsplatz

Bereit für einen neuen Job?

Bei der ING sind wir bunt und vielfältig: unterschiedliche Persönlichkeiten mit verschiedenen Perspektiven - in einer internationalen Kultur, in der wir uns wertschätzen. Dabei tragen wir Sneaker und Pumps, Hoodies und Anzüge. Weil Menschen nicht in Schubladen passen.

Das klingt ganz nach Dir?

Bewirb Dich jetzt einfach online bei uns - Dein Lebenslauf reicht uns, um Dich kennenzulernen, ein Anschreiben ist optional



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