(Junior) Career Services Operations Specialist
vor 3 Wochen
We are looking for someone who loves learning and who is enthusiastic, communicative, and detail-oriented. You will play a key role in the development of our career services practices and processes, supporting our team of in-house and freelance career specialists on best practices, and foster strong connections with students and alumni around the globe.
CareerFoundry is building the most human-centric online education experience for career changers in tech. We’re rated one of the best online schools by CourseReport, and we’re on a mission to help people around the world find work that’s creative, fulfilling, flexible, and enables the lives they want to lead.
CareerFoundry lives and celebrates diversity, equity, and inclusion both internally and in our global community, and we see a good work-life balance as our responsibility. We are a startup with team members from over 30 countries who value learning, growing, and working in an integrative, collaborative, and transparent environment.
**What you'll work on**:
- Provide professional customer service by answering an increasingly difficult level of student inquiries, ensuring your approach is well-written, helpful, and knowledgeable.
- Increase efficiency within the operations team by identifying processes that can be automated or changed to save time and resources.
- Contribute to maintaining the student job found rates by entering data on the platform.
- Improve the job found rates of students by monitoring and supporting students with additional needs.
**Your background**:
- Exceptionally strong customer handling, conflict resolution, and problem-solving skills; focus on quality in customer experience
- Experience with providing written customer service support
- Excellent writing skills including the ability to write nuanced student communication, draft clear and concise student messaging, and editing.
- Sharp attention to detail, a high degree of accuracy, and an ability to draw insights from data to improve existing processes
- A quick learner of new programs and tools
- Able to run multiple projects/tasks with several team members while hitting deadlines
- Interested in career coaching and development, tech education, and career change
**Why CareerFoundry?**
- Work on a product that has a genuine positive effect on the world by helping thousands of people change their lives through education
- A lot of autonomy and freedom in making decisions and leading initiatives
- A supportive, open-minded and friendly team environment, with regular team events
- Development reviews every 6 months and regular professional development check-ins
**Our Benefits**:
- Competitive salary, equity shares and opportunities to grow your skills on the job
- We’re remote first and offer 30-day/year holidays and up to 6 months of work from abroad every year
- A generous yearly education budget for each employee to learn new skills
- An optional company retirement insurance plan
- Free access to the CareerFoundry courses
- Dog-friendly office and as much coffee (or tea) as you need
- A fully covered Urban Sports Club Membership
- Mental wellbeing support via Nilo Health
- We benchmarked a salary range of_ €33K - €38K _for this role, according to our _Career Framework_. We're happy to explain that in more detail during the intro call. If our advertised _salary_ doesn't match your current expectations, just let us know and we're open to discussing it further._
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