Operations Specialist

vor 1 Monat

Berlin, Deutschland Upway Vollzeit

**Description**:
Upway is a fast growing startup building the largest marketplace for refurbished e-bikes globally. We have refurbished over 20,000 e-bikes in just two years and are growing fast We are currently expanding our Operations Specialist team at the Berlin Upcenter, Upway's largest one in the world.

The Operations Specialist team is in** **charge of** **the whole e-bikes refurbishment process, except for the mechanical part of repairing it: from the moment the e-bike arrives at our Upcenter, to the moment it is ready to be sold and shipped to our customers.

You will play a **key role throughout the whole refurbishment process**: Operations Specialists are the first ones to lay eyes on the bikes, before it is repaired by the mechanics team, and the ones that ensure that it is delivered in an excellent condition to our customers. Expect to learn a lot about e-bikes as you will work side by side with the mechanics and operational teams.

If you have a **hands on approach, enjoy a diverse work routine and visible results motivate you**, then you have come to the right place At this role, you will have the opportunity to develop your leadership skills and competencies, as well as improve your e-bike knowledge, manage a team, and grow into other roles such as bike mechanic and spare parts specialist.

**Key Responsibilities**:

- You independently carry out **functional tests** on newly arrived bikes to review their condition
- You carefully **document all bike components** to ensure complete and accurate information - if you don't know much about bikes, don't worry, you will learn
- You thoroughly **clean and prepare the bikes **once they have been repaired
- You **take high-quality photos** of the bikes in a dedicated photo station
- You **ensure high quality standards **by preparing the bikes to be shipped to our customer: inspect the bikes to ensure they are in perfect condition, protect them, and coordinate the shipments with our logistics partners
- You **keep track of inventory levels **of bikes and packaging material to ensure data accuracy
- You become an essential part of our team and bring in **ideas to improve our processes**:

- You lead a team of Ops Specialists**: guide them through the day, help prioritise and achieve the targets**

**Skills, Knowledge and Expertise**:

- You have **previous experience** as a logistics employee, warehouse specialist or warehouse manager (not a must, but a good to have)
- You **enjoy working in a team** and **communicate clearly** with your colleagues to ensure a smooth workflow
- You **work independently** and solve issues proactively
- You have previous **experience in leading teams** (not a must, but a plus)
- You are motivated by the idea of making a meaningful **contribution to sustainable mobility**:

- You are** physically fit** - bikes are heavy so it is important that you are prepared to lift them and carry weights
- You feel confident in using **digital tools **and you are able to **communicate well in English**

**Benefits**:

- Being part of a fast-growing startup right from the start
- Competitive fixed monthly salary with additional benefits (incl. discount on Upway bikes)
- Performance evaluation and the chance for a promotion every six months
- Regulated working hours (Monday-Friday) and overtime is paid out monthly
- 27 days vacation
- No weekend nor public holidays work
- Free fruit, coffee, tea and snacks

**About Upway**:
At Upway, we are committed to making electric mobility accessible to everyone. We are in the process of building the largest patform for brand-new and certified pre-owned e-bikes. Our goal is to offer consumers the broadest selection of e-bikes at competitive prices, all while providing the peace of mind that comes with professional reconditioning and warranties. By rapidly advancing our mission, we aim to accelerate the transition to more sustainable and efficient modes of transportation. This includes reducing waste through the extension of e-bikes' lifecycles and returning urban space to the community. We are enthusiastic about bringing this vision to life and playing our part in addressing some of today's most significant environmental and urban challenges.

Upway was launched in France at the end of 2021, and we are now a global business, operating in 7 countries across Europe and the US. We are a series B startup, raised 60M$+ and are backed by prestigious investment funds such as Sequoia Capital.

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