Aktuelle Jobs im Zusammenhang mit Premium Customer Support Expert - Berlin - Mews
-
Customer Support Expert
vor 2 Wochen
Berlin, Berlin, Deutschland Hive Technologies GmbH VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our operations team, you will play a critical role in delivering exceptional customer experiences and ensuring the highest quality support for our customers.Key ResponsibilitiesProvide timely and effective...
-
Customer Support Expert
vor 2 Wochen
Berlin, Berlin, Deutschland Hive Technologies GmbH VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our operations team, you will play a critical role in delivering exceptional customer experiences and ensuring the highest quality support for our customers.Key ResponsibilitiesProvide timely and effective...
-
Customer Support Expert
vor 3 Wochen
Berlin, Berlin, Deutschland Hive Technologies GmbH VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Expert. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of support possible.Key ResponsibilitiesCustomer Support: Provide...
-
Customer Support Expert
vor 4 Wochen
Berlin, Berlin, Deutschland Hive Technologies GmbH VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Expert. As a key member of our support team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive the highest level of support possible.Key ResponsibilitiesCustomer Support: Provide...
-
E-commerce Customer Support Representative
vor 1 Monat
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitCustomer Support SpecialistJoin our team at Workstation Customer Care, where we are dedicated to providing exceptional service in the online eyewear industry. We are seeking a motivated individual to enhance our Customer Support department.Key Responsibilities:Processing customer orders and accurately recording delivery informationEntering orders into our...
-
Customer Support Expert
vor 3 Wochen
Berlin, Berlin, Deutschland Hive Technologies GmbH VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for delivering exceptional customer experiences, resolving technical issues, and driving process improvements.Key ResponsibilitiesCustomer Support: Provide timely and...
-
Customer Support Expert
vor 3 Wochen
Berlin, Berlin, Deutschland Hive Technologies GmbH VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for delivering exceptional customer experiences, resolving technical issues, and driving process improvements.Key ResponsibilitiesCustomer Support: Provide timely and...
-
Customer Support Luxury Food Dutch and French
vor 5 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur customer is one of the players on the market for coffee machines, coffee pads and famous for his roasted coffee beans. The strong growth of this market creates new opportunities for motivated, service-oriented customer support staff (M/F/d). Our customer is represented in many city centers with own shops and sells products also via the internet. Customer...
-
Community Manager German Customer Support
vor 15 Stunden
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitJob Title: Community Manager German Customer SupportAbout the Job:We are looking for a visionary Community Manager to join our team at Workstation Customer Care. As a Community Manager, you will be the bridge builder between our social media platform and our German clients. Your passion for customer service will transform every contact into a personal and...
-
Community Manager German Customer Support
vor 15 Stunden
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitJob Title: Community Manager German Customer SupportAbout the Job:We are looking for a visionary Community Manager to join our team at Workstation Customer Care. As a Community Manager, you will be the bridge builder between our social media platform and our German clients. Your passion for customer service will transform every contact into a personal and...
-
Customer Support Expert
Vor 7 Tagen
Berlin, Berlin, Deutschland Hive Technologies GmbH VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our operations team, you will play a critical role in delivering exceptional customer experiences and ensuring the highest quality support for our customers.Key ResponsibilitiesProvide timely and effective...
-
Customer Support Expert
Vor 7 Tagen
Berlin, Berlin, Deutschland Hive Technologies GmbH VollzeitAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our operations team, you will play a critical role in delivering exceptional customer experiences and ensuring the highest quality support for our customers.Key ResponsibilitiesProvide timely and effective...
-
Customer Support Expert
Vor 6 Tagen
Berlin, Berlin, Deutschland Hive Technologies GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Support Specialist to join our team at Hive Technologies GmbH. As a key member of our operations team, you will play a critical role in shaping the customer experience and ensuring the highest quality support for our customers across Europe.Key ResponsibilitiesProvide exceptional...
-
Customer Support Expert
Vor 6 Tagen
Berlin, Berlin, Deutschland Hive Technologies GmbH VollzeitAbout the RoleWe are seeking a highly motivated and experienced Customer Support Specialist to join our team at Hive Technologies GmbH. As a key member of our operations team, you will play a critical role in shaping the customer experience and ensuring the highest quality support for our customers across Europe.Key ResponsibilitiesProvide exceptional...
-
Multilingual Technical Advisors Customer Support
vor 5 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitOur client manufactures laser printers and provides enterprise software to a global market. Since several decades, the company has been a recognized and lauded leader in imaging and output solutions. Today, the company competes in key growth markets, selling its products and services world wide - all focused on helping its customers connect employees to the...
-
Customer Support
vor 5 Monaten
Berlin, Deutschland Workstation Customer Care VollzeitWe are looking for talented customer support workmates (M/F/d) for the customer service of a leading hotel booking portal. Previous experience in hospitality is an advantage, but not mandatory. **Your tasks in this customer service role**: - Support customers when booking accomodations - Assist in navigating the website - communication with hotels (e.g.,...
-
Social Media Platform Customer Support Specialist
vor 15 Stunden
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking a visionary designer to join our German customer support team at the largest social media platform in the world.As a Community Manager, you will be the bridge between the platform and our clients, offering a unique and personalized customer service experience.Key Responsibilities:Advise small and medium-sized businesses on advertising...
-
Social Media Platform Customer Support Specialist
vor 15 Stunden
Berlin, Berlin, Deutschland Workstation Customer Care VollzeitWe are seeking a visionary designer to join our German customer support team at the largest social media platform in the world.As a Community Manager, you will be the bridge between the platform and our clients, offering a unique and personalized customer service experience.Key Responsibilities:Advise small and medium-sized businesses on advertising...
-
Customer Support Engineer
vor 1 Woche
Berlin, Berlin, Deutschland N Consulting Global VollzeitJob SummaryWe are seeking a highly skilled Customer Support Engineer - Active Directory Expert to join our team at N Consulting Global. As a key member of our Microsoft solutions team, you will be responsible for providing top-notch technical support and expertise to our clients.Key ResponsibilitiesProvide expert-level technical support for Active Directory,...
-
Customer Support Engineer
vor 2 Wochen
Berlin, Berlin, Deutschland N Consulting Global VollzeitJob SummaryWe are seeking a highly skilled Customer Support Engineer - Active Directory Expert to join our team at N Consulting Global. As a key member of our Microsoft solutions team, you will be responsible for providing top-notch technical support and expertise to our clients.Key ResponsibilitiesProvide expert-level technical support for Active Directory,...
Premium Customer Support Expert
vor 4 Monaten
**Can you help us change the world?**:
It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution**,** we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.
We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...
**About the role**:
We are looking for a Premium Customer Support Expert to join our Premium Customer Support team. The role will be a crucial part of the Mews product, fostering loyalty and generating brand advocacy. It will add an extra layer of service we provide as a company which will be dedicated to the ones who really need it. The Premium Customer Support Expert is an ambassador of Mews, providing superior hospitality, excellent customer service, extensive knowledge and problem resolution for our most valuable clients in all areas covered by the Premium Support tier. Premium Customer Support Experts provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all clients and their customers.
Premium Customer Support Experts are expected to take ownership, go above and beyond to delight clients, know where to find answers and offer the right solution to clients at the right time, engage with clients in a caring and personalized manner, utilize opportunities to sell and market all products and services, remain current on policies and procedures, products, services, features, complete required training, help maintain a professional work atmosphere and strive to achieve and support department goals and objectives.
** Your mission, should you choose to accept it**:
- Clarifying clients' complaints, determining the cause of the issue, providing and explaining appropriate solutions or alternatives in case of system limitations.
- Working collaboratively with teammates to solve clients' issues as quickly and as efficiently as possible.
- Reporting clients' complaints and escalating issues when necessary, to prevent potential churn and following up to ensure their requests are resolved.
- Delighting and retaining clients by answering questions and providing suggestions and advice that lead to short
- and long-term success.
- Building brand image by taking the best care of the clients and exceeding their needs and expectations. Always going the extra mile.
**️ You'll be a great fit if you bring a few of the below with you**:
- Prior customer hospitality experience using a PMS system
- Full proficiency in English and German
- Bilingual language skills are a great advantage
- Excellent communication skills
- Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
- Excellent interpersonal skills with ability to interact effectively with all levels of management and regular employees
- Service-oriented and self-motivated with a high level of professionalism
- Experience using Mews in a hotel setting highly advantageous
**A couple of points worth noting;**:
- Interview Process - There are a few stages which hopefully ensures that this role and Mews are right for you and you are right for the role and Mews. Typically this will be; MS Teams Interview with a Recruiter, MS Teams Interview with a Team Supervisor or Manager; Written Task and Recorded Video Interview, Final Interview with Senior Manager from Team
- Salary - 58,000 EUR per annum
**What's in it for you?**:
Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:
- Participation in the Company shares program- Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
- (No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
- Flexible Benefits via the ThanksBen platform
- Unlimited paid holiday (no, this is not a typo)
- Wellness Wednesday's (where every last Wednesday of the month, the whole company enjoys a paid day off to attend to your own well-being)
- Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us)
- Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
- Regular team events and socials
**Who
