Customer Service Coordinator

vor 2 Monaten


Berlin, Deutschland Highsnobiety Vollzeit

**Highsnobiety** is a brand dedicated to the latest in style, culture, and the community pushing them forward. We don't just report on what's happening — we are shaping it. From industry deep dives to product curations to our very own in-house garments, our goal is to bring you not anything and everything, but only the best of the best on all fronts. And we want you to be a part of that

We are looking for a **Customer Service Coordinator** to support our Highsnobiety Commerce Team in Berlin. This is a Full-Time position that reports to the Customer Service Manager.

**YOUR MISSION**:

- Support the commerce team on key projects and initiatives and get insights into a wide array of e-commerce topics, focused on:

- Support our customer service team in answering customer inquiries
- Ensure a high level of customer service and a positive customer experience in B2C outbound operations
- Lightly support our operations team when it comes to inventory management and fulfillment

**YOUR SKILLS**:

- You can efficiently and autonomously handle day-to-day team administrative & organizational tasks
- You enjoy providing thoughtful and concise solutions to customers for both - highly investigatory and easily solved issues
- You are solutions-oriented and pragmatic and love to work on many different projects simultaneously, while still having a close eye on details
- You are fluent in English and have excellent written and oral communication skills
- You have a firm understanding of the complexities of an e-commerce business and its nuances
- You are a self-starter, keen to learn and develop at pace with an analytical mindset

**WHAT WE OFFER**:

- A comprehensive COVID-19 remote work plan and related sustainable business model
- A bright and spacious Design office, which reflects our brand and focuses on employee well-being, located in the upcoming and vibrant district of Schöneberg
- Motivating, international and creative work atmosphere
- High degree of responsibility, creativity, originality, independence and creative leeway
- The opportunity to proactively shape a company and help build a global brand
- Attractive employee benefits (e.g. various discounts)

**We're looking forward to hearing from you



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