Client Services Executive

vor 6 Monaten

Duesseldorf, Deutschland Abrivia Vollzeit

**Job Title: Client Services Executive (m/w/d)**

**Location: Dusseldorf, Germany**

***

**Salary: €35,000 DOE**

**About the Role**:
As a Client Services Executive, you will play a crucial role in fostering positive relationships with our valued property owners. Your primary responsibility will be to ensure a high level of customer satisfaction by addressing client inquiries, providing proactive communication, and implementing effective solutions to meet their unique needs.

**Key Responsibilities**:

- **Client Communication**: Serve as the main point of contact for clients, addressing inquiries, concerns, and feedback promptly and professionally.
- **Relationship Building**: Cultivate strong and lasting relationships with clients, understanding their goals and objectives to tailor our services accordingly.
- **Problem Resolution**: Collaborate with internal teams to address and resolve client issues, ensuring a smooth and efficient resolution process.
- **Proactive Engagement**: Anticipate client needs and provide proactive communication on market trends, property performance, and other relevant updates.
- **Policy Education**: Educate clients on relevant policies, procedures, and industry best practices to ensure compliance and mutual understanding.
- **Feedback Collection**: Gather feedback from clients to continuously improve our services and identify areas for enhancement.

**Requirements**:

- Customer-centric experience is desirable.
- Fluency in German and high level of English.
- Bachelor’s degree in Business, Real Estate, or a related field is preferred.
- Strong communication and interpersonal skills, with the ability to convey complex information in a clear and concise manner.
- Problem-solving mindset and the ability to navigate challenging situations with tact and diplomacy.
- Knowledge of real estate industry practices and property management is preferred.

To apply, please submit your CV and a concise note outlining your relevant experience to Emily Mason or Darren Geraghty via the provided link.

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