Technical Support, German or Dutch Speakers

vor 6 Monaten


Duesseldorf, Deutschland CPL Recruitment Vollzeit

**Our customer**:
Our client is a global digital service provider that was ranked 3rd in the Forbes best regarded companies in 2019 and had a turnover of 12.6 billion last year.

With more than three decades of experience and more than 228,000 employees, this company is one of the largest IT companies in India.

**Content of the role**:
Customer Technical Support (**Level 1 or Level 2**) agents are the first point of contact for technical issues, service recovery, user advice, and other service requests. In order to provide prompt, efficient, and accurate answers, agents should approach each problem with a systematic and analytical approach. In addition, they should show empathy and professionalism in daily communication with clients and customers.

**Tasks**:

- Active troubleshooting to identify, evaluate, record, resolve and/or escalate incidents and service requests to ensure that they are handled within an agreed timeframe, within agreed processes, and in a professional and customer-oriented manner.
- Provide updates to customers regarding specific incidents and manage a trouble ticket until resolution.
- Update incidents with detailed and relevant information in a timely and effective manner.

**Job Requirements**:

- Practical knowledge of MS Office products.
- Fluent **in written and spoken German or Dutch**.
- First experience (6-12 months) in an IT support helpdesk function or similar experience
- Customer orientation.
- Analytical problem solvers.
- Willingness to work on a rotating roster.
- Knowledge of registry fix, patch upgrades, security, encryption, VPN, networks, anti-virus & IT security.

**Why you should apply**:

- Salary range between 31,000-34,000€ + shift bonus.
- Strong local growth with great opportunities for advancement and further training. Since its foundation 2 years ago, the site has grown to 140+ employees
- Technical certifications (e.g. ITIL)
- Very diverse international environment

If you are interested in this opportunity, please send me your CV along with your availability for a call and I will be in touch Contact: Dali.lee at cpl.ie

**Job Types**: Full-time, Permanent

**Salary**: 31,000.00€ - 34,000.00€ per year

Work Location: In person


  • Inside Sales Hunting

    vor 5 Monaten


    Duesseldorf, Deutschland OPENLANE Europe Vollzeit

    **To further increase our footprint in Europe, OPENLANE is looking for an Inside Sales Specialist**: - Do you have a hunter spirit? Are you energized by bringing new business or winning back former customers? - Do you want to be part of an international online success story? - Do the terms ambition, open minded and integrity match with your personal...

  • Technical Sales Support

    vor 5 Monaten


    Duesseldorf, Deutschland Career Management GmbH Vollzeit

    Düsseldorf- ab sofort- Vollzeit- Job-ID: CT24-2013One of our clients is a leading manufacturer specializing in high-quality automotive and industrial transmission belts. **Benefits**: - 30 days of vacation - Permanent employment contract - Full-time employment - Attractive salary - Bonus - International team with many opportunities to use your language...


  • Duesseldorf, Deutschland ADI Global Distribution Vollzeit

    The ADI Centre of Excellence is handling technical support for our customers, offering pre - and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Field service technician to deliver the desired customer service experience. The goal is to drive...

  • Technical Writer

    vor 5 Monaten


    Duesseldorf, Deutschland CompuGroup Medical Vollzeit

    Technical Writer (f/m/d) We are the leading provider of software in the healthcare sector. With our vision “No one should suffer or die just because medical information is missing anywhere”, we want to create a culture that makes a sustainable contribution to the future of our healthcare system. Our work aims to improve healthcare by ensuring that the...


  • Duesseldorf, Deutschland Centre People Appointments Ltd Vollzeit

    Ref:MY45543 A Japanese chemical company is currently recruiting a Sales Support Coordinator in their Düsseldorf office. The Sales Support Coordinator will be responsible for collaborating closely with sales teams, customers, and other internal departments to facilitate efficient order processing, communication, and administrative tasks. **TYPE**:...


  • Duesseldorf, Deutschland Resideo Vollzeit

    The ADI Centre of Excellence is handling technical support for our customers, offering pre - and post-sales support for over 300 products made by 15 to 20 different vendors, covering all aspects of Fire & Security. We are looking for a motivated Technical Field service technician to deliver the desired customer service experience. The goal is to drive...


  • Duesseldorf, Deutschland Domino HR International Vollzeit

    **TECHNICAL SALES MANAGER M/F** **Reference BMAFR140324** Our customer, MLT (Minet Lacing Technologies), is an industry leader and expert in belt lacing manufacturing and specialist conveyor technologies, providing manufacturing, maintenance, and training services to their customers in 120 countries worldwide. The company has operated for over 70 years and...


  • Duesseldorf, Deutschland T-Systems International GmbH Vollzeit

    **Your tasks**: As **Technical Documentation Specialist (M/F/d)** you will drive the creation and enhancement of technical documentation while supporting sales initiatives through collaboration with cross-functional teams. Your responsibilities: - Collaborate with various teams to create and maintain technical documentation and support sales efforts. -...


  • Duesseldorf, Deutschland Siemens Energy Vollzeit

    **A Snapshot of Your Day** Join us as the first To-Go-To person and point of contact for our internal and external customers, facilitating their needs with our turbines and equipment. Your role encompasses a multifaceted array of tasks, including responding to technical inquiries, supporting spare part requests, exploring modifications or upgrades, managing...


  • Duesseldorf, Deutschland N Consulting Ltd Vollzeit

    Location**:Mulheim an der Ruhr, Erlangen,Berlin & Duisburg** Experience**:5 to 7 years** Contract period**:3 Years** Language: English, **German** Skills**:Microsoft Client, Active Directory, Desktop Support** **Roles**: - **The Deskside support member should have strong technical knowledge and hands-on experience on below technologies**: -...


  • Duesseldorf, Deutschland T-Systems International GmbH Vollzeit

    **Your task**: As **Technical Documentation Specialist (M/F/d)** you will drive the creation and enhancement of technical documentation while supporting sales initiatives through collaboration with cross-functional teams. Your responsibilities: - Collaborate with various teams to create and maintain technical documentation and support sales efforts. -...

  • Customer Service Agent

    vor 5 Monaten


    Duesseldorf, Deutschland Fritz Berger GmbH Vollzeit

    **As soon as possible**: Berger, Germany's leading camping & outdoor outfitter, is expanding in Europe. With over 90 shops in Germany, Austria, France and the Netherlands and a strong online shop, we are expanding in Europe. To this end, we have set up an **office in the heart of Cologne **to manage our international expansion from there. Join a team with...

  • Technical Sales

    vor 5 Monaten


    Duesseldorf, Deutschland Career Management GmbH Vollzeit

    Düsseldorf- ab sofort- Vollzeit- Job-ID: YI24-2245Career Opportunities in Japanese companies - Building Connections, Shaping Careers **Our client** is a manufacturer of materials and components used in the paper industry. The company is currently looking for a technical sales representative to strengthen its sales in Düsseldorf. The position is open for...

  • Service Desk Support

    vor 5 Monaten


    Duesseldorf, Deutschland Smartedge IT Services Private Limited Vollzeit

    **German is Mandatory** - Other Skills / Experience : Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must. Ability to integrate as a cross-functional, team player in a...

  • Technical Expert

    vor 6 Monaten


    Duesseldorf, Deutschland GLOBALG.A.P. co FoodPLUS GmbH Vollzeit

    The GLOBALG.A.P. brand is owned and operated by FoodPLUS GmbH; a limited liability company registered in Cologne, Germany. FoodPLUS GmbH is responsible for managing the GLOBALG.A.P. portfolio of smart farm assurance solutions and the related day-to-day operations - from standard setting and certification management to integrity and marketing. FoodPLUS GmbH...


  • Duesseldorf, Deutschland Workstation Customer Care Vollzeit

    Our client developes and markets cash register systems (soft - and hardware) for the stationary retail trade business. They are in use throughout Europe. Since business is running well they expand their international customer service / customer support team. What will you (M/F/d) do in customer support international? - First-level telephone support for...

  • Technical Inspector

    vor 5 Monaten


    Duesseldorf, Deutschland Intertek Vollzeit

    **About Us** Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a...

  • Technical Support

    vor 5 Monaten


    Duesseldorf, Deutschland saaroluna Vollzeit

    **Wir bieten IT Experten bundesweit IT Jobs und beraten Unternehmen aus verschiedenen Branchen bei HR Ads im Social Media Bereich.** **Aktuell suchen wir für unser spannendes Projekt eine(n) Technical Support (m/w/d) remote/ !! Bereitschaft zur Einarbeitung in Berlin, Düsseldorf oder Hamburg !!** **Ihre Aufgaben** **#Unterstützen der IT-Anwender im...

  • Technical Support

    vor 5 Monaten


    Duesseldorf, Deutschland saaroluna Vollzeit

    **Wir bieten IT Experten bundesweit IT Jobs und beraten Unternehmen aus verschiedenen Branchen bei HR Ads im Social Media Bereich.** **Aktuell suchen wir für unser spannendes Projekt eine(n) Technical Support (m/w/d) remote/ !! Bereitschaft zur Einarbeitung in Berlin, Düsseldorf oder Hamburg !!** **Ihre Aufgaben** **#Unterstützen der IT-Anwender im...


  • Duesseldorf, Deutschland Cofinity-X GmbH Vollzeit

    **Our vision - your future**: Do you want to launch a groundbreaking product and contribute to the success of an entire industry? Do you want to help shape a newly founded company that is already firmly rooted in the industry? Experience real startup culture with the support of heavyweights in the German automotive industry. **Your mission**: - Initiate...