Itsm Process Expert Incident and Cmdb
vor 5 Monaten
G+D makes the lives of billions of people more secure. We develop innovative products and solutions to safeguard payment processes, identities, connectivity, and data. With more than 170 years of experience behind us, we approach each day with renewed energy and passion. We are an international technology group and traditional family-owned company, with over 12,600 employees in 33 countries. Creating Confidence is our path to success; and it could soon be yours, too.
**Your Tasks**:
Responsibility for process design, implementation, and operational quality of the existing Incident and Major Incident Management processes
Responsibility for providing and operating relevant interfaces, functions, and definition of reconciliation processes as well as technical data quality of the Configuration Management Database (CMDB) in ServiceNow
Continuous improvement of the Incident and Major Incident processes in coordination with the product owner ITSM
Continuous improvement of CMDB implementation and associated interfaces and processes, as well as working on process automation increase
Reporting of KPIs from the responsible processes in coordination with the platform owner and product owner ITSM
Consultation and support for planning, technical and content process design around Incident Management, Major Incident Management, and CMDB implementations
Responsible for the evaluation and planning of changes through incoming IT demands in the responsible area
Responsible for the technical documentation of the Incident and Major Incident Management processes as well as the CMDB implementation
Planning and conducting regular information for stakeholders about projects, implementations, and innovations related to the responsible processes and functions
Developing, maintaining, and updating communication/training measures around Incident Management, Major Incident Management, and CMDB functionalities
Writing Epics and User Stories, defining features around the responsible area
**Your Profile**:
Completed technical studies or comparable skills and abilities acquired in practical work life
At least three years of experience in the ServiceNow, ITSM, and CMDB environment
Very good skills and experience in implementing ITSM/ITIL and ITOM processes and solutions, with a very good procedural/functional and technical understanding of a CMDB and the ServiceNow data model (CSDM)
Ability to independently model well thought-through and structured processes
IT Service Management and ITIL process experience in operational use as part of an IT organization that has worked in this structure
Experience in and successful work in an agile environment
Intercultural experience
Independent, solution-oriented, and structured way of working
Interest in new and innovative solution approaches
Friendly, communicative, and team-oriented appearance
Comfortable in public speaking situations
Basic willingness to travel
Very good English language skills in writing and speaking
**Your Benefit**:
A wide range of training and development opportunities.
Flexible working hours, home office and 30 vacation days per year
A company pension plan as part of the attractive compensation package
Attractive family benefits, including a summer vacation for children of G+D employees
Other benefits such as an in-house sports club and an employer-subsidized canteen
Working in an innovative, internationally active family group with shared values
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What we offer
A look behind the scenes
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Contact
Claudia Laub
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Job Details
Job Title
ITSM Process Expert Incident and CMDB (M/F/d)
Business Sector
G+D Group Services GmbH und Co. KG
Prinzregentenstrasse 161
81677 München
Requisition ID
22091
Location
Munich, DE
Career level
Experienced and Graduates
Job Type
Fulltime, Permanent
Contact
Claudia Laub
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