Vp Global Client Success
vor 2 Wochen
**Your Mission**:
- Lead and scale the Client Success function, overseeing Client Success Management, Customer Support, and Technical Account Management teams.
- Develop and implement strategies for successful product delivery, maximising client retention and driving product adoption and operational efficiency.
- Ensure high levels of client satisfaction through clear communication, proactive issue resolution, and continuous relationship building.
- Build and mentor a high-performing team, ensuring clear LMA (Leadership, Management, Accountability).
- Define and track performance metrics, reporting progress to the leadership team regularly.
- Collaborate closely with Sales to ensure a smooth client handoff and align on upsell opportunities.
- Drive cross-functional collaboration with Product, Sales, and Engineering to ensure client feedback is incorporated into the product roadmap.
- Build scalable processes for client onboarding, product adoption and support, ensuring operational excellence and a seamless client experience.
- Ensure service SLAs are met, managing escalations as needed.
**Ideally you are**:
- 7+ years of experience in Client Success, Account Management, or customer-facing roles, with 3+ years in leadership positions.
- Proven track record of improving client satisfaction and retention while scaling teams in a high-growth environment.
- Strong experience in B2B industries, ideally in AdTech, MarTech, or SaaS, with deep understanding of managing service-enabled product delivery.
- Excellent communication and relationship-building skills, with a strong customer-first mindset.
- Analytical and data-driven, with the ability to set and track key metrics (e.g., NPS, churn, retention) and make data-informed decisions.
- Experience working with cross-functional teams (Sales, Product, Engineering) to drive product adoption and client success.
- Experience with managing technical product integrations and ensuring smooth operations with external partners.
- Fluent in English; German is a plus.
**Perks of the Job**:
On top of a competitive package
- We are open to flexible work models: we work on a hybrid mode and remotely
- To encourage education and professional growth, we offer an individual yearly budget of 1,200€
- You are entitled to 30 vacation days per year
- We offer BVG company ticket, JobRad bike leasing, Urban Sports Club membership, company pension scheme
- We care about your mental health and provide you with coaching and counseling sessions through the collaboration with the Fürstenberg Institut
- Regular team events and company events organised by our People team (Trust us, they know how to throw a party)
- We equip you with the latest hardware and provide you with all the tools you need to thrive
**Why us ?**:
**About us**: Adsquare is the global audience & location intelligence company making marketing a whole lot smarter.
With eight offices around the world we are a truly international company but one united team working towards our vision: empowering companies to accelerate business growth by staying at the forefront of data-driven marketing.
We are pioneers in advertising and data. We were born mobile, before it was a necessity, and have pioneered data-driven advertising in display and now DOOH. We have the smartest people, working with the best tech, so we can drive the pace of change.
We are visionaries. We see a better way for marketers and are doing everything we can to make that a reality. We believe in innovation and the power of technology. We believe in constantly improving what we’re doing because the work is never done.
We believe in what we do and rise to meet our own high standards. If there’s a problem, we fix it, humbly and without fuss or delay. Although our technology is best-of-breed, we are unassuming and modest in our approach.
We are passionately candid, both with each other and with our clients. We take the time to explain our approach to their problem, confident there is nothing to hide.
We are consistent and true to our word. We don’t take shortcuts but focus on being our clients’ most reliable partner. We make promises - and we keep them. As a result, clients enjoy spending time with us, because we are good people.
**About us**:
Adsquare is the global audience & location intelligence company making marketing a whole lot smarter.
With eight offices around the world we are a truly international company but one united team working towards our vision: empowering companies to accelerate business growth by staying at the forefront of data-driven marketing.
We are pioneers in advertising and data. We were born mobile, before it was a necessity, and have pioneered data-driven advertising in display and now DOOH. We have the smartest people, working with the best tech, so we can drive the pace of change.
We are visionaries. We see a better way for marketers and are doing everything we can to make that a reality. We believe in innovation and t
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