Associate - Core Client Services
vor 4 Wochen
About the Opportunity
**Job Type**: Permanent
Application Deadline: 31 July 2023
**Job Description**:
Title Associate Core Client Services / Assistant Manager Core Client Services
Department Client Services
Location Kronberg - Germany
Reports To Team Manager Core Client Services
Level 3
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team and feel like you’re part of something bigger.
About your team:
The German Client Services department is part of global Personal Investing and Advisory Client Services structure. Customer expectations are ever growing in demands and the Client Services area is a key player in providing first line customer care. The vision of the department is to deliver a seamless, joined up experience to our customers and advisers when they want it, however they want it. Our role is to provide our clients and advisers with help, expertise and guidance on a range of queries using the interactions to build strong relationships to develop trust in our business. We provide an important role in growing and evolving the business through active promotion of our products and services within these interactions. The way we operate is also key to creating a high level of engagement and job satisfaction for our employees helping to retain great talent within the organisation.
About your role:
As part of the team, you will be responsible for answering our clients' and advisors' inquiries in an expeditious and complete manner. You will need to develop an understanding of all key processes within the bank as well as our approach to communication. Our key focus is to provide our clients with a First-Class service, no matter how they interact with us.
Key Responsibilities:
- Sending Serial letters for defined customer groups / special topics
- Optimization of processes and writing of work instructions
- Contribution to projects
About you:
- Preferably completed banking training or studies in the field of finance
- Native or close native level of German
- Basic English knowledge
- Client-centricity
- Motivation and collaboration
- High level of quality assurance and risk awareness
Gerne können Sie sich hier auch auf deutsch bewerben
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