Facilities Assistant
vor 3 Wochen
The opportunity
We are hiring an ambitious and forward-thinking facilities assistant to join our established and growing team in Frankfurt to flexibly work different shifts in line with team holidays and client events.
Your responsibilities will include:
- Undertaking administrational duties as directed.
- Maintaining the professional image and reputation of client in all contact with clients, suppliers and internal staff.
- Delivering excellent customer service to exceed the client’s expectations.
- Relationship management of key client stakeholders and client’s personnel.
- Maintaining customer satisfaction at the highest level by providing a high quality and pro-active service.
- Taking ownership of the office space, checking that all rooms are up to specifications, are regularly cleaned and cleared and that customers have a point of contact for the duration of their meeting.
- Working with reception/security to manage the guest experience throughout the building.
- Working closely with the cleaning and catering teams to keep the floors prepared for all functions.
- Opening PO-numbers for supplier services and approve invoices, when needed.
- Providing cover to the team members, when needed.
- Being responsible for the helpdesk service, preparing the CAFM system and checking it on daily basis.
- Offering visitors refreshments and store coats and luggage as required.
- Assisting with the management of all meeting room bookings.
- Vending stock levels being maintained across all of the client’s house.
- Supporting the contract management with various miscellaneous tasks.
- Supporting with carrying out weekly site audits and monthly health and safety inspection, documenting and dealing with all issues raised.
- Inputting data into management reports, including the collation and verification of management information in line with contractual requirements.
- Liaising with the facilities service providers, including hospitality, maintenance, cleaning and vending to ensure the overall service is timely and seamless.
- Being aware of all front of house service standards and work as a team to ensure they are met and exceeded.
- Performing other reasonable tasks and duties requested by line management.
- Working as a team to ensure the highest standards of service and technical support are delivered to clients, suppliers and internal staff in all front of house operations.
- Working with the site team to share knowledge, improve business processes and raise the standards of performance in all facilities operations.
- Ensuring personal presentation and grooming is of a high standard.
- Using quiet periods to perform audits and assist other facilities team.
About you
You are digitally savvy, can build lasting client relationships and provide support to strong, motivated teams. You pay good attention to detail. You are able to prioritise. You have a positive “can do” attitude. You have excellent interpersonal skills, especially working under pressure. You are able to challenge the process to identify new ways of doing things, excellent communication and interpersonal skills. You are a fluent German and English speaker.
LI-Hybrid
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