Customer Care Agent Spain
vor 2 Monaten
**Information**:
**_ #Give people access to justice_**_ _Digital technologies are currently changing the legal market significantly and this will only accelarate in the next years. Flightright, Chevalier and freem form the Allright Group We are at the forefront of Legal Tech Automation and offer our legal assistance for air passengers facing difficulties with airlines, and in the legal areas of traffic and labor law. Digitalisation and automisation, efficiency and the optimisation of processes guarantee the best legal advice for our clients.
We, the **Operations Team**, are the biggest department at** Flightright** with different professional and cultural backgrounds. Everyday we stand up for the rights of our customers and we’re their first contact for issues and questions With our hands-on mentality and our demand to improve ourselves we always find the best solution for our customers - even for the most complicated cases. Due to continuous exchange of knowledge, feedback on a regular basis and respectful treatment of each other, we’re able to achieve our goals. The Operations Team stands for commitment and customer awareness combined with empathy.
We want **YOU** as our **Customer Care Agent Spain (x/f/m)** to join our diligent and awesome Spanish team in our Berlin office
**Your mission**:
- You are responsible for our **Spanish speaking customers**, **communication with airlines** **and external lawyers**:
- You consider **incoming customer cases** in cooperation with our internal Legal-Team and our partner law-offices
- You help to **optimise our operational processes** and bring new ideas into play
- You contribute to** cross-departmental projects**
**Your profile**:
- Ideally, you have previous **work experience in** **customer care**:
- we welcome everyone, who is new to this field as well
- You have **excellent communication skills**:
- You are interested in **consumer protection **and able to quickly work yourself into new and complex topics
- You work **independently and reliably**:
- You have excellent proficiency in **Spanish (C2) and you speak English (C1)**
**Why us?**:
- ** Diversity** is more than important to us We are looking for people with various cultures, ethnicities, gender identities and beliefs
- ** Modern working routine with a homeoffice option** - 5-day week divided into 2 days in our Berlin office on site and 3 days in our home office. No work on the weekends
- In addition to your vacation, you are entitled to workation days where you can work **100% remotely**:
- You can look forward to work in a **friendly, courteous and motivated team**:
- ** Exciting and monthly employee events** regarding our culture and value, as well as** team trips, summer camps and workshops** await you
- We support you with a **discount for urban sports, public transport, or bike leasing. Corporate discounts** are included and much more
- ** Feedback & Recognition**:
- special projects are awarded with our APA Award, performance feedback is available with your teamlead
**About us**:
**#giving people access to justice** Digital technologies are revolutionising the legal services market and we are one of the pioneers who have been advancing IT-supported legal services for years. Since 2010, more than 10,000,000 consumers have used our **Flightright** and **Flyhjaelp** services in Germany and Europe. But our ambitions have always been high: we have already successfully entered the labour law market with our subsidiary **Chevalier** and are currently working with **freem** to further develop the group of companies into the comprehensive Allright Legal-Tech. freem will be the leading point of contact in the field of traffic law. As a group, we are growing, expanding internationally and aiming even higher in the future. Shape the future of legal tech with us at **Allright**
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