Customer Experience Specialist
vor 1 Monat
**Area**
Customer Service
**Work type**
Full Time
**Experience**
Professionals
**Sector**
Life Science + Fluid Control
**Reference**
IPE-641636
**Location**
Fellbach, Germany
**Work Environment**
On-site
**Platform**
Life Technology
**Overview**:
**IMI plc**
We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world - creating lasting impact for everyone.
Our partnership approach breaks through problems and reduces complexity. We don’t invent in isolation - we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable and more productive.
**Role Overview**:
The Customer Experience Specialist will be responsible for delivering exceptional customer service and ensuring a positive customer journey at every touchpoint. This role involves actively engaging with customers, addressing their enquiries and concerns, and proactively seeking opportunities to improve their overall experience.
The Customer Experience Specialist is proficient in communication, problem-solving, and empathy, striving to create exceptional interactions that build trust and loyalty. They play a crucial role in enhancing the customer journey and contributing to the company's success by fostering strong and lasting customer relationships.
**Position Type**:
This is a full-time position for a 2-year fixed-term contract to cover maternity leave.
**Key Responsibilities**:
- Main point of contact for customers & interface internally between departments.
- Provide pricing, issue quotes, proforma invoices and order entry.
- Understand basic incoterms and applicable compliance certification.
- Working in Salesforce using the case management cloud and maintenance of uptodate customer data.
- Support the claim handling process including issuing credit notes and Return Merchandise Authorization (RMAs).
- Resolve customer problems in a timely and efficient manner.
- Proactively informing customers of any issues with their orders, or deliveries.
**Critical Competencies for Success**:
- Excellent communication and interpersonal skills, Fluent in German & English
- Empathy and a customer-centric mindset.
- Problem-solving abilities and attention to detail.
- Strong organizational skills.
- Ability to work effectively in a team and collaborate with different departments.
- Proficiency in using customer support software and tools.
- Minimum 2 years experience in a customer experience position
Health & Safety
The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.
Health, Safety, and Environmental Duties - At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.
Code of Ethics
IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.
Changes to This Job Description
IMI may amend this job description in whole or part at any time.
IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.
LI-DC1
-
Customer Experience Specialist
vor 5 Monaten
Fellbach, Deutschland IMI Vollzeit**IMI plc** IMI plc is a sector focused organisation at the forefront of delivering motion and fluid control technologies that create a more sustainable world, improving the quality of life for our customers and communities and ultimately delivering our purpose of Breakthrough Engineering for a Better World. We help OEMs across **life science** and **fluid...
-
Customer Service Specialist
vor 1 Monat
Fellbach, Deutschland biosyn Arzneimittel GmbH Vollzeit**Customer Service Specialist (m/w/d)**: Die biosyn Arzneimittel GmbH ist ein erfolgreiches mittelständisches Familienunternehmen mit Präparaten im Bereich RX, OTC und NEM. biosyn ist Weltmarktführer bei hochdosierten Selen-Injektionen und Entwickler und Betreiber von zwei weltweit einmaligen GMP-Wirkstoff-Fertigungen in den USA und Deutschland. Zudem...
-
Specialist Customer Support
Vor 4 Tagen
Fellbach, Deutschland Advanced Bionics GmbH VollzeitIn einem von Stille geprägten Leben kann unsere Arbeit alles verändern. Als ein weltweit führender Anbieter von innovativen Lösungen rund um das Thema Hören stellen wir nicht einfach nur Produkte her. Wir bei Sonova helfen Menschen, in den Genuss des Hörens zu kommen. Um ein Leben ohne Einschränkungen zu ermöglichen, entwickeln, produzieren und...
-
Customer Service Specialist
vor 5 Monaten
Fellbach, Deutschland Sonova VollzeitWho we are You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team. Above all, you want your work to matter: Welcome to our world! At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life’s...
-
Customer Services Specialist
vor 2 Monaten
Fellbach, Deutschland biosyn Arzneimittel GmbH VollzeitDie biosyn Arzneimittel GmbH ist ein erfolgreiches mittelständisches Familienunternehmen mit Präparaten im Bereich RX, OTC und NEM. biosyn ist Weltmarktführer bei hochdosierten Selen-Injektionen und Entwickler und Betreiber von zwei weltweit einmaligen GMP-WirkstoffFertigungen in den USA und Deutschland. Zudem werden in einem modernen, nachhaltigen...
-
Sales Associate with Cash Handling Experience
vor 2 Monaten
Fellbach, Baden-Württemberg, Deutschland REWE VollzeitAbout the JobWe are seeking a highly motivated and customer-focused Sales Associate to join our team at REWE. As a Sales Associate with Cash Handling Experience, you will be responsible for providing excellent customer service, handling cash transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide exceptional customer...
-
Customer Services Specialist
vor 2 Monaten
Fellbach, Deutschland biosyn Arzneimittel GmbH VollzeitDie biosyn Arzneimittel GmbH ist ein erfolgreiches mittelständisches Familienunternehmen mit Präparaten im Bereich RX, OTC und NEM. biosyn ist Weltmarktführer bei hochdosierten Selen-Injektionen und Entwickler und Betreiber von zwei weltweit einmaligen GMP-WirkstoffFertigungen in den USA und Deutschland. Zudem werden in einem modernen, nachhaltigen...
-
Customer Services Specialist
vor 2 Monaten
Fellbach, Deutschland biosyn Arzneimittel GmbH VollzeitDie biosyn Arzneimittel GmbH ist ein erfolgreiches mittelständisches Familienunternehmen mit Präparaten im Bereich RX, OTC und NEM. biosyn ist Weltmarktführer bei hochdosierten Selen-Injektionen und Entwickler und Betreiber von zwei weltweit einmaligen GMP-WirkstoffFertigungen in den USA und Deutschland. Zudem werden in einem modernen, nachhaltigen...
-
Customer Services Specialist
vor 2 Monaten
Fellbach, Deutschland biosyn Arzneimittel GmbH VollzeitDie biosyn Arzneimittel GmbH ist ein erfolgreiches mittelständisches Familienunternehmen mit Präparaten im Bereich RX, OTC und NEM. biosyn ist Weltmarktführer bei hochdosierten Selen-Injektionen und Entwickler und Betreiber von zwei weltweit einmaligen GMP-WirkstoffFertigungen in den USA und Deutschland.Zudem werden in einem modernen, nachhaltigen...
-
Customer Service Specialist
vor 5 Monaten
Fellbach, Deutschland ANDREAS STIHL AG & Co. KG Vollzeit**Das ist die Aufgabe**: - Erster Ansprechpartner für unseren externen 1st Level Support zu allen Themen rund um den Online-Einkauf (Sendungsverfolgung, Zahlung, Rückgabe, Reklamation) via E-Mail bzw. Ticketsystem (direkter Kundenkontakt wird vom Dienstleister übernommen) - Bearbeitung von eingehenden Anfragen im 2nd Level Support; Erstellung von...
-
IT Process Manager ITIL Projects
vor 1 Monat
Fellbach, Baden-Württemberg, Deutschland Süddeutsche Krankenversicherung a.G. VollzeitJob DescriptionWe are looking for an experienced IT Process Manager ITIL Projects to join our team at Süddeutsche Krankenversicherung a.G. in Fellbach, Germany.Key Responsibilities:Design and implement ITIL processes using a project-oriented approachDevelop and maintain work instructionsReport and control KPIs and key performance indicatorsSupport the CMDB...
-
IT Process Manager ITIL Projects
vor 1 Monat
Fellbach, Baden-Württemberg, Deutschland Süddeutsche Krankenversicherung a.G. VollzeitJob DescriptionWe are looking for an experienced IT Process Manager ITIL Projects to join our team at Süddeutsche Krankenversicherung a.G. in Fellbach, Germany.Key Responsibilities:Design and implement ITIL processes using a project-oriented approachDevelop and maintain work instructionsReport and control KPIs and key performance indicatorsSupport the CMDB...
-
Sales Associate
vor 2 Monaten
Fellbach, Baden-Württemberg, Deutschland REWE VollzeitJob Overview:As a Sales Associate at REWE, you will play a vital role in ensuring the store's appearance and organization are maintained at all times. This includes ensuring the store is clean and well-organized, and that inventory is accurately managed.Key Responsibilities:Store Maintenance: Ensure the store's appearance is maintained, including cleanliness...
-
Sales Associate
vor 1 Monat
Fellbach, Baden-Württemberg, Deutschland REWE VollzeitJob Overview:As a Sales Associate at REWE, you will play a vital role in ensuring the store's appearance and organization are maintained at all times. This includes ensuring the store is clean and well-organized, and that inventory is accurately managed.Key Responsibilities:Store Maintenance: Ensure the store's appearance is maintained, including cleanliness...
-
Sales Associate
vor 2 Monaten
Fellbach, Baden-Württemberg, Deutschland REWE VollzeitAbout the JobWe are seeking a highly motivated and customer-focused Sales Associate (m/w/d) to join our team at REWE. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and driving sales growth through effective merchandising and promotional...
-
Sales Associate
vor 2 Monaten
Fellbach, Baden-Württemberg, Deutschland REWE VollzeitAbout the JobWe are seeking a highly motivated and customer-focused Sales Associate (m/w/d) to join our team at REWE. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and driving sales growth through effective merchandising and promotional...
-
Sales Associate
vor 2 Monaten
Fellbach, Baden-Württemberg, Deutschland REWE VollzeitJob Overview:As a Sales Associate at REWE, you will play a vital role in ensuring the store's appearance and organization are maintained at all times. This includes ensuring the store is clean and well-organized, and that inventory is accurately managed.Key Responsibilities:Store Maintenance: Maintain a clean and organized store environment, adhering to...
-
Sales Associate
vor 1 Monat
Fellbach, Baden-Württemberg, Deutschland REWE VollzeitJob Overview:As a Sales Associate at REWE, you will play a vital role in ensuring the store's appearance and organization are maintained at all times. This includes ensuring the store is clean and well-organized, and that inventory is accurately managed.Key Responsibilities:Store Maintenance: Maintain a clean and organized store environment, adhering to...
-
Sales Associate
vor 1 Monat
Fellbach, Baden-Württemberg, Deutschland REWE VollzeitJob Overview:As a Sales Associate at REWE, you will play a vital role in ensuring the store's appearance and organization are maintained at all times. This includes ensuring the store is clean and well-organized, as well as managing incoming inventory and stocking shelves with attention to detail and quality.Key Responsibilities:Store Maintenance: Ensure the...
-
Sales Associate
vor 2 Monaten
Fellbach, Baden-Württemberg, Deutschland REWE VollzeitJob Overview:As a Sales Associate at REWE, you will play a vital role in ensuring the store's appearance and organization are maintained at all times. This includes ensuring the store is clean and well-organized, as well as managing incoming inventory and stocking shelves with attention to detail and quality.Key Responsibilities:Store Maintenance: Ensure the...
