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Customer Support Agent German-speaking
vor 4 Monaten
**Our Mission**:
At Circus, we believe cooking should be a loved hobby, but not a daily necessity. Driven by the mission to fuel people's busy every day lives, we are building a radically more convenient, sustainable, and affordable solution in food delivery.
Served by our local kitchen hubs, we offer meals designed in collaboration with Top Chefs and Creators to bring a private chef experience to your dinner table on-demand.
Take a seat at our table, and join an ambitious team on a common mission to change the way people eat for the better. Bon Appétit
**About the Role**:
As we are more and more growing across Germany, we are looking for a motivated **german-speaking** person to join our Customer Service team
This role can be done** fully remote** especially for the evening & weekend shifts but you are always welcome to work from** our office in Hamburg** for the lunch shifts.
**Your Daily Business**:
- You are the first point of contact for questions / inquiries related to Circus, our dishes and service
- You mediate complaints and claims and always satisfy our customers
- You work closely together with other departments especially Marketing and Operations
**Base Qualifications**:
- Ideally, you have had some experience in customer service and/or other customer-facing jobs
- You are fluent in German and have good English skills
- You bring positive energy, are friendly and enjoy being involved in a fast-paced startup environment
- You have very good PC and good Google Sheets / Excel skills
- You are organized and have a structured way of working
- You are open to work in a shift system*
- _Our shifts are from Monday to Sunday, during Lunch (11am-2.30pm) and Dinner time (5pm-10pm)_
**Preferred Qualifications**:
- Experience in working with Intercom is a plus
**Our Offer**:
- Competitive compensation package
- Choose between working **fully** **remote** & or **partly** at our beautiful office in Hamburg**:
- Enjoy a great team spirit in a fast-paced company environment
- 30% Discount on your personal Circus orders
