Operations Associate

vor 3 Wochen

Berlin, Deutschland topi Vollzeit

Would you like to work on the forefront of digital innovation and rethink hardware subscriptions? Would you like to help SMBs to run more efficiently? Would you like to join a fast growing Berlin-based FinTech and work with some of the most passionate people in the FinTech world? Welcome to topi.

topi is creating the tech infrastructure that will allow any retailer or manufacturer to offer their products as a hardware subscription to business customers. We have raised $50m in funding since fall 2021 by Index Ventures (invested in Robinhood, Slack, Figma, Notion and many more), CREANDUM (invested in Spotify, Klarna, Trade Republic, and many more) and TriplePoint Capital. Sounds interesting? Read more here TechCrunch article.

**Your Mission**

As an operations analyst you are in charge of the daily run of our operations across the business and you take ownership to constantly maintain and further grow our process landscape.

You are passionate about workflows which may span across different teams and you constantly strive for efficient and frictionless processes. In this position, you will also have the opportunity to actively participate in setting up new best practices, as we continue to launch new features and initiatives.

You will be working closely with the operations team as well as our product team to provide fresh impulses for our future process enhancements which may impact our internal teams, customers or our sellers.

**You will fit right in if you enjoy**:

- ‍ **Firefighting**: handle the transaction requests from our partners and customers from beginning until the end (including invoice and payment plan processing, customer support requests handling, etc.)
- ** Growth**: Collaborate with the Operations team to foster knowledge sharing
- **Communication**: Foster transparency and communication with our customers
- **Documentation**: work with the Operations team to set up and maintain our operational procedures to ensure appropriate documentation of tasks and to bring new joiners up to speed

**You're a great match if**
- You have experience at a fast growing SaaS company in the payments space or at a payment service provider
- You are rigorous with a strong attention to detail, and very good organizational skills
- You have excellent communication skills and motivation to build an environment of trust and collaboration
- You have the ability to build relationships and rapport effectively
- **Fluency in German is a must**: internally we are international, speaking German is fundamental to work with our customers

It's okay if you don't tick all the boxes — don't let imposture syndrome prevent you from applying

Please note that this role's work is based in our Berlin office full time due to the nature of the role.

**Our Offer**
- ** Collaborate and learn -** from experienced colleagues that have worked in companies like Apple, GoCardless, Meta, Skyscanner, N26, BCG, McKinsey, Mozilla and many others
- ** Lots of impact - **joining early in the team
- ** Competitive compensation -** we believe in rewarding good work
- ** Equity -** we want you to be part of the success
- ** Growth opportunities -** you will have opportunities to stretch yourself and develop new skills while growing a new venture
- ** Fun place to work - **great culture inclusion & diversity is crucial for us

topi is a **remote-first company.** While we have an office in the heart of Berlin that our team loves, most of our team works remotely from across Europe. To promote our team culture and to spend some quality time together, we organise frequent offsites to meet, work, and most importantly have fun together.
- topi is an equal opportunity employer. We encourage people from all backgrounds to apply. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law._

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