Operations Lead Germany
vor 3 Wochen
**Eucalyptus **(or 'Euc' for short) is a healthcare technology organisation on a mission to deliver high touch, high quality care to millions of patients.
Eucalyptus is a house of consumer healthcare brands built off of a core shared technology and services layer. We have 4 healthcare brands that form the connective tissue between telehealth consults with doctors, pharmacy delivery and ongoing patient care. Our goal is to provide a differentiated and comprehensive care experience for a wide variety of patients and conditions
**About The Role**
We're looking for our very own 'smooth operator' to build and lead our end-to-end operations in Germany. We are seeking a bi-lingual German and English speaker to lead a cross-disciplinary team and execute on our ambitious growth targets within the region by delivering high-quality patient experiences across our portfolio of brands. The role will require a strong operational skill set and you will be required to use qualitative and quantitative data to make informed decisions about how we prioritise commercial opportunities and execute on initiatives that create lasting patient outcomes.
We are a young company with experimentation as part of our DNA. We frequently iterate to conviction with a strong hypotheses-led culture. The whole company sets quarterly OKRs and has the ability to rapidly shift gears in response to new insights, or changing market conditions in order to deliver on our company-wide objectives. It is critical for us that you share these philosophies, are adaptable to change and comfortable with solving for ambiguity.
We don't just talk about customer-centricity, "patient first" is a core company value and we work closely across our marketing, product, medical support and clinical teams to deliver high-quality health care to our patients. In 2023, we have ambitious plans to expand our operations further in Europe with the core objective of leveling up our core healthcare infrastructure, investing in greater personalisation and delivering higher touch services and support for sustained health outcomes.
Join us to be a critical part of our growth journey here in Germany
**What you'll do (Responsibilities)**:
- Be based in Germany - reporting directly to our Head of Europe, who is based in London, UK
- Design and lead operational initiatives which will result in an exceptional partner pharmacy network, continuously improving logistics and fulfillment process and world-class health practitioner interactions for our patients.
- Deliver key growth targets for the country over and above committed operational targets primarily by working with our existing partners (i.e. pharmacists, clinicians, suppliers)
- Analyse industry and patient trends to track, report and execute with the teams to optimise for growth and shift resources into the right areas
- Lead quarterly country-specific reviews and executive engagement for the wider business within these partnerships to deliver on the growth agenda
- Collaborate and partner on cross-functional projects in close collaboration with our UK headquarter team
**About You (Skills and Experiences)**
- At least 4-5+ years in consulting, technology, venture capital and / or start-up space (particularly in an operational role, and bonus for prior experience working with / for B2C consumer brands)
- Communicate fluently in German and English (bonus - if you're proficient in other European languages)
- Understand the German and European consumer market - in particular, patient demographics, behaviors and healthcare systems inside out
- Robust analytical capabilities with the ability to synthesise findings, draw out insights and execute on recommendations
- Strong ability to prioritise, manage multiple projects and deliver growth results within a highly ambiguous environment
- Possesses an entrepreneurial and 'patient-first' mindset, highly driven to reach the best clinical outcomes for our patients
- Strong leadership skill set with experience in leading cross-functional teams and expertise in running an organisation and structure
**So, why join Eucalyptus?**
- We are on a growth journey, in the UK alone - we have gone from 0 to 2,000+ patients in just 6 months
- Work with best-in-class doctors, specialists, pharmacists, and medical professionals from all over the world, and our 4 brands speak to different people at different stages of their life and needs
- Strong culture of work-life balance and supported by flexible working hours
- We are proud to have built a patient-centric platform that provides end-to-end healthcare at scale
- Learn from some world-class marketers, engineers, creatives, operations specialists, and medical professionals - joining a diverse team from McKinsey, Bain, Atlassian, Canva, Google, Optiver, Koala, Manual and many many more
- Offer a competitive remuneration package plus government contributions
- Fun office parties and team dinners so you can bond with your team regularly
- Eucalyptus
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