Account Director
vor 5 Monaten
JLL supports the Whole You, personally and professionally.
We are currently looking for an Account Manager for the Integrated Facilities Management Business Line.
**Your tasks**:
Work in conjunction with the Account Management team to ensure continuous engagement and interaction with the client teams.
Drive a service excellence culture within the delivery and operational management teams.
Ensure compliance with all client contracts, meeting or exceeding Key Performance Indicators (KPIs)
Ensure the processes and procedures within the client accounts (be they client or JLL owned) are monitored and updated as per the Master Services Agreement (MSA)
Work with client teams to create an environment that drives continuous improvement and innovation.
Monitor and keep all FMNA data current and up to date, ensure integrity of the data within being used to manage the accounts, including MI and maintenance of system drawings.
Ensure all contractual and ad-hoc reports are delivered on time, track reporting compliance
Ensure internal JLL reporting is collated and submitted on time
Ensure all accounts manage and that contractor staff at all times meet the standards and expectations of the Client and JLL.
Control and management to ensure contractors and their staff are on/off boarded and inducted appropriately and that all permitting and working requirements are adhered to.
Work with the account teams to monitor Planned Preventive Maintenance plan in conjunction with local laws, regulations, and standards. Regularly engage with JLL’s EOS team to ensure that schedules are compliant as per the above.
Ensure client specific BCP for JLL is up to date and implemented; awareness and participation as required in any planned or unplanned building.
Ensure all safety procedures, including Crisis Management and Emergency Procedures, are in place and maintained at all times. Test safety procedures with the account teams.
Support the Moves, Adds and Changes (MAC) team to ensure that space planning and churn activities are undertaken as per the contractual obligations.
Monitor Health & Safety system for account compliance, best practice sharing and central H&S reporting
Maintain the FMNA shared drive, ensure all information is uploaded and accurate
Plan monthly team meetings and ensure actions are given an owner, due date and tracked to completion
Support and maintain the account communications plan, ensure compliance to committed due dates
Develop account training plans, training content and track training completed
Support FMNA to ensure the account’s agreed financial targets including revenue, expenses, debtor and savings targets, and keeping within the GMP price, including raising all relevant Change Requests
Management across client accounts for the delivery and expenditure of the supply chain and accountable of the quality of services delivered
Participate and set the budgets for the delivery of services and ensure compliance to those budgets.
Contribute to regular reforecasting activities
Engage with group finance to ensure all financial reports are accurate and timely as per the agreed timeline set out under the respective client agreements; ensure costs are managed within appropriate budgets.
Support account teams to ensure all client billing is completed as per the required timeline and any debt issues are promptly addressed
Work with our Sourcing & Procurement teams and support supply chain financial queries aligned within the individual client agreements
Consolidate financial information for review and best practice sharing
Proactive leadership with a focus on DE&I; supports growth and personal development.
Actively encourage an environment that supports openness, teamwork, collaboration, performance excellence and personal success.
Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for all key team members on client accounts
**Your Profile**:
At least 7 years of experience in a similar role
Able to know the different ‘best practices’
Adaptable, creative, imaginative, decisive, calm, confident, efficient, organized, hardworking, cooperative, personable and open
Communication and negotiating skills
Team working and collaborative skills
Time management and organizational skills
Analytical and numerical skills
Commercial awareness
Ability to remain calm under pressure
**Languages**: English & German business proficiency.
Help shape JLL
Jones Lang LaSalle SE
**Your contact**:
Marta Marunchak
LI-MM4
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a
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