Operations Executive
vor 6 Monaten
**_Location_**_: Munich_
Join our team in a **highly visible department** at the core of our ride hailing business. **We define the European multi-mobility ecosystem.** We are looking for someone who **takes charge to** build and maintain relationships with drivers through in-center support, onboarding and ongoing engagement. We strive to** provide drivers with a fantastic experience**, enabling them to in turn** provide a superior service to passengers**.
**Working model**:minimum of 3 days in the office, possibility of doing at least 1 day home office each week
**YOUR DAILY ADVENTURES WILL INCLUDE**:
- You are the main representative of our local FREENOW office in Munich
- Being the first point of contact for drivers and company partners who arrive at our Driver Center in the heart of Munich.
- Delivering excellent and personalised support to new and existing drivers across a range of channels as and when needed (including inbound and outbound calls)
- Building and fostering strong relationships and networks with the local Driver community
- Enabling successful performance through driver engagement campaigns including outbound calls to improve our share of OCA vehicles, activate onboarded drivers, improve the performance of existing drivers, or expand into new cities
- Cross-functional collaboration with Central Teams throughout the organisation to support a wide range of additional projects including the deployment of OCA, driver app improvement & bug reporting and testing, competitor research & market share analysis.
- Quality Assurance and monitoring of Driver Performance
**Our Tools**: GSuite | Microsoft Office | Metabase
**TO BE SUCCESSFUL IN THIS ROLE**:
- Highly motivated to support our drivers and partners with a positive attitude
- Experience in an operational or customer facing role
- You have an eye for detail and a focus on quality in everything you do
- Fluent German skills **(C1 level or higher)** and good English skills (at least B2 level)
- Good Communication skills (internally and externally)
- Experience in project and stakeholder management is a big plus
**BENEFITS & PERKS IN A NUTSHELL**:
- Hybrid working models
- Free Udemy e-learning access
- Sabbatical & special leave policies
- Subsidised gym membership
- Birthday, 24th + 31st December off
- Partner product discounts
- Mobility Benefits card
- L&D opportunities
- Employee assistance program
- Personal development budget
**Plus more local benefits depending on your work location**
**DIVERSITY, EQUITY & INCLUSION**:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
**SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US**:
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