Customer Service Expert

vor 3 Wochen


Berlin, Deutschland Porsche Digital – CiC Vollzeit

Gemeinsam mit Dir wollen wir das Customer Interaction Center (CIC) von Porsche in Berlin aufbauen. Im CIC wollen wir etwas Neues und Innovatives schaffen und das Kundenerlebnis der Marke Porsche zu inspirieren. Du bist ein wesentlicher Teil des Kundenerfolgs von Porsche, daher kannst Du dich genauso gut ein/e **Porsche-Botschafter/in **nennen.

"Sprichst” du Porsche? Denn wir suchen leidenschaftliche Customer Service Experten, die den Kundenservice von Porsche revolutionieren wollen.

Weiter Infos zum Porsche Customer Interaction Center findest du hier

**WAS DICH ERWARTET**:

- Repräsentiere intern und extern spezielle Porsche Automobilprodukten/-dienstleistungen (z. B. App-Support, eCommerce, Automotive Aftersales Prozesse, digitale Dienstleistungen, technische Beratung)
- Du bist maßgeblich an der Produktentwicklung von Porsche auf Basis von Kundenanfragen beteiligt
- Bearbeitung von Eskalationen innerhalb eines dedizierten Spezialgebietes, einschließlich On-Demand-Kundenservice bei Anrufen und E-Mails
- Du spielst eine wichtige Rolle bei der kontinuierlichen Verbesserung interner Prozesse, schlägst Lösungen vor und initiierst neue Support-Tools
- Teilnahme an regelmäßigen Schulungen zum Aufbau von Expertenwissen über Porsche Produkte und Dienstleistungen
- Entwicklung von Richtlinien und Verbesserung von Support-Materialien für Frontline-Agenten in deren Fachbereich
- Unterstütze die Entwicklung des CIC durch die Einführung Deiner Ideen

**WAS DU MITBRINGST**:

- Kenntnisse über Contact Center Management Prozesse & IT-Tools
- Erfahrung in der Automobilindustrie und eine starke Motivation, technische Kundenprobleme zu lösen
- Ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift
- Bereitschaft, tiefes Wissen aufzubauen und Agenten zu speziellen Themen zu schulen
- Fähigkeit, Kundenanfragen schnell zu verstehen und mit verschiedenen Kunden-Emotionen gut umzugehen
- Sehr gute Deutsch
- + Englischkenntnisse
- Motivierte und empathische Persönlichkeit, aber auch durchsetzungsfähig und selbstbewusst
- Gut strukturierte und eigenverantwortliche Arbeitsweise
- Einschlägige Erfahrung in Kundenservice und mit IT-Tools ist ein PLUS

**DEINE BENEFITS**:

- Attraktives Gehalt & Bonus
- Urlaubsgeld und Weihnachtsgeld
- Unbefristet Arbeitsvertrag & sicherer Arbeitsplatz
- 30 Tage Urlaub
- Neues Office

**WAS KOMMT ALS NÄCHSTES**:
**Dann lass uns nicht länger warten. Lege los - bewirb dich direkt**

Wir freuen uns auf jede einzigartige Bewerbung, die uns erreicht. Denn Vielfalt ist genauso wichtig wie die Energie, die durch unsere Adern fließt.

**Wir laden FLINTA und BiPOC ein, sich zu bewerben und Teil unseres Teams zu werden


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