Customer Service Representative in Germany or

vor 7 Monaten

Munich, Deutschland Edwards Lifesciences Vollzeit

The location for the position can be in Germany ( Munich) or in Austria (Vienna)

**Key Responsibilities**:
Order Management
Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
Based on customer request checking the availability of the inventory
Follow up with the customer
Backorder reporting
Processing the orders of consignment stock
Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments
Executing Product returns with the Logistic, Sales and Warehouse Teams
Ship to creation and maintenance in Salesforce

Complaint management
Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
Entering cases in SFDC
Root cause analyze and escalation
Customer feedback and CAPA if needed

**Other**:
If applicable basic EDI administration
May potentially act as a part of super-user network for JDE and SFDC
Participation moderately complex one time projects aiming for improving the quality of service and effectiveness of customer service department
May potentially act as a trainer and mentor of less experienced colleagues

**Education and Experience**:
H.S. Diploma or equivalent 2 or more years experience in Customer Service.
Fluent German and English

**Additional Skills**:
Advanced computer skills including usage of MS Office
Experience with an ERP software (e.g. JDE) and CRM system (e. g. Salesforce) preferred
Good written and verbal communication skills (German and English) and interpersonal relationship skills
Ability to work in a fast paced environment
Availability to work under pressure
Good problem-solving and critical thinking skills
You are an absolute team player and success as a team is important to you
Ability to work effectively in a cross-functional team environment
Ability to manage confidential information with discretion
Excellent customer service skills with ability to negotiate and resolve difficult situations
Excellent problem-solving skills
Cooperation with the field sales team
Ability to build and maintain strong relationships across the organization to influence and achieve objectives
Ability to prioritize competing objectives in a fast paced environment
Critical thinking and challenging status quo
Basic organizational skills
Availability to travel for shorter period of time
Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

What is it like to work at Edwards Lifesciences in Germany?

As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.
We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).
Edwards Lifesciences in Germany also offers the following benefits:
Competitive Compensation and Benefits package
Flexible working hours, remote working
Pension plan Risk
Insurance Meal Benefits
Service Awards Enhanced
Leave Benefits
Transportation Benefits
Employee Stock Purchase Programme
Employee Assistance Programme
Comprehensive Wellness Programme including onsite gym, yoga classes and massage, preventive health checks, healthy lifestyle webinars, educational events, charity activities and much more.

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.

About Edwards Lifesciences

Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world’s leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 18,500 individuals worldwide.

For us, helping patients is not a slogan - it’s our life’s work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the criti

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