Customer Service Representative

vor 6 Monaten

Munich, Deutschland Renesas Electronics Corporation Vollzeit

Our EMEA Customer Service Team is looking for a
**Customer Service Representative (f/m/d) - Recently Graduated**

based out of Munich, Germany

Renesas is looking for a recently graduated service and results oriented individual to join our sales operations team. The Customer Service Representative role is the interface to our distribution partners and strategic customers. You will represent Renesas with the customer ensuring satisfaction and loyalty through clear and accurate communication and problem resolution.

Your Responsibilities:

- Primary customer facing supply contact fully responsible for handling all requests in relation to customer and distributor escalations including but not limited to tight supply management, inventory control and various activities cooperating closely with Sales.
- Develop and maintain strong business partnership with customers, sales, planning, finance, quoting and operation teams, proactively driving efficient collaboration and communication.
- Proactively monitoring, communicating and presenting to Management changes in customer demand to avoid supply disruptions or excess inventory.
- Manage escalations effectively by engaging/leading discussions to achieve resolution.
- Handle transactional activities across different systems, reports and procedures.
- Follow business controls per policies and procedures ensuring audit compliance.

Your profile:

- Bachelor’s degree in business, marketing, finance or similar field.
- Detail-oriented with strong social, analytical, organizational and problem-solving skills.
- Self-starting critical thinker with the ability to work in teams and cross regions with a proactive approach.
- Ability to work in a fast-paced environment with a good resilience to stress.
- Familiar with SAP, Model N, Salesforce or Power BI is an added advantage.
- Advanced command of English and German languages, both spoken and written.
- Knowledge of Semiconductor market would be a benefit.

Renesas’ mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.

We are committed to creating a diverse culture where everyone is included and feels a sense of belonging. For more information, please read our Diversity & Inclusion Statement.

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