Head of Digital Customer Experience

vor 6 Monaten

Hannover, Deutschland Sartorius Vollzeit

**Grow** **with** **us** - **Your** **Responsibilities**
- You will break down our company's strategy into our digital platforms and develop a corresponding roadmap for your area
- The focus is on the interests of our customers - you will develop digital products together with your team, consisting of product owners, developers, UX and SEO experts, architects and stakeholders in the specialist departments, in an agile organization
- You continuously optimize these, for example on the basis of data analyses, in order to develop and measure clear and comprehensible KPIs and derive activities
- Together with your team, you will ensure that the technical platforms, based on standard software and in-house developments, are scalable and secure and meet our high standards of operation and availability
- To optimize customer experiences as well as internal processes, you drive the use of AI
- You are responsible for a long-term and sustainable relationship with our external partners
- You will work together with the IT management team on our IT strategy, focusing on the digitalization of our customer journey
- Disciplinary management of the teams within the Digital Customer Experience Department and the continuous development of employees round off your area of responsibility

**What** will **convince** **us**
- You have successfully completed a degree in computer science, business informatics or a related field and have several years of professional experience in a comparable position
- You have digital customer orientation in your blood and sound experience in the conception, support and optimization of digital platforms, especially with regard to portals, e-shops and websites
- You have solid technical know-how in eBusiness platforms and APIs, preferably with experience in SAP CX / Hybris, Coremedia WCMS, Stibo STEP or CELUM DAM, ideally supplemented by experience in software development
- You are characterized by your collaborative leadership style with the ability to communicate purposefully, inspire your team and maintain a strong customer focus, especially in agile organizations
- A results-oriented mindset with the ability to simplify complex concepts for a broad audience is one of your strengths
- Fluency in English completes your profile, knowledge of German is a plus

**What** **we** **offer**

As a growing global life science company, stock listed on the DAX and TecDAX, Sartorius offers a wide range of Benefits:

- ** Personal and Professional Development**:Mentoring, leadership programs, Talent Talks, LinkedIn Learning, internal seminar offerings, coaching for managers
- ** Work life balance**:Remote options, flextime, flexible work schedules
- ** Large, modern campus**:Open office spaces, terraces, company restaurant with vegetarian and vegan options, cozy Italian bistro with ice cream sales, fitness studio and daycare center
- ** Making an impact right from the start**:Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
- ** Travel benefits**:car leasing, bike leasing, large free parking garage, good bus connections
- ** Welcoming Culture**:Mutual support, teamspirit and international collaboration; communities on numerous topics, such as coaching, agile working and business women network

**Ready to join Sartorius?**:

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

**Careers Website**:
**Sartorius Blog**:
**FAQ & Contact**:
**Top Careers Stories**:

Equal Opportunity Employer

At Sartorius, we believe that bringing together diverse perspectives is critical for our mission of simplifying progress in life sciences and bioprocessing so that new therapeutics can reach patients worldwide.

We therefore actively recruit and hire diverse talent from a mix of cultures, genders, age groups, physical and mental abilities, educational backgrounds, career paths and more, and do not tolerate any discrimination against applicants or employees.

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