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Munich, Bayern, Deutschland Daiichi Sankyo Europe VollzeitTransforming Patient Outcomes through Customer ExperienceDaiichi Sankyo Europe is seeking a highly skilled Customer Experience Senior Manager to drive the implementation of our strategic framework for Cardiovascular products. This role will focus on delivering an integrated approach to customer experience, considering the end-to-end journey of our...
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European Customer Experience Lead Nilemdo/nustendi
vor 3 Monaten
The European CX Lead Nilemdo/Nustendi is responsible for the bempedoic acid strategy and its implementation throughout the product lifecycle, drives the competitive product profile, identifies and focuses on the key leverage points to reflect the needs of the markets and builds long term brand value through working in partnership with the key European and Local cross-functional teams. To this end, the European CX Lead Nilemdo/Nustendi is responsible for the product Strategic Frame building and implementation and ensures excellent customer experience by driving the modular content implementation and the agile way of working.
***Key responsibilities**:
- Leads the Nilemdo/Nustendi CX team
- Ensure commercial launch readiness and successful launch execution and monitoring for all European markets by driving an efficient cross-functional support of affiliates with accountability
- Leads the LCM of Nilemdo/Nustendi
- Drives the development and execution of Nilemdo&Nustendi strategy by ensuring an integrated approach of Customer Experience, considering end to end journey
- Delivers clear cross-functionally aligned guidance to deliver the brand single minded proposition at European and Local level
- Ensure commercial launch readiness and successful launch execution for all European affiliates by driving an efficient cross-functional support of affiliates with accountability
- Assesses European brand strategy vs customer needs together and drives evolution of messaging, in light of the CLEAR Outcomes data and feedback from Affiliates
- Ensures Best Practice & Learning sharing
- Owns accountability for investment budget and forecast
***Personal skills and professional experience**:
- MBA/ marketing degree
- Up to 11 years experience
- Successful track record in Marketing
- Commercial experience, ideally in healthcare (and/or consumer goods)
- Hands-on proactive approach and accountability
- Good communication and strong social skills
- Experience to work in and lead cross-functional and cross-cultural teams
- Ability to work in English - fluent written and spoken, additional language is a plus
**What we offer**:
**Working at Daiichi Sankyo**:
At Daiichi Sankyo in Europe, we offer a workplace where your voice is heard. Everything we do, we do with a high level of commitment and a clear focus on patients’ needs. We know that our bold ambition to change patients’ lives for the better can only be achieved through the power of collaboration and the exploration of new approaches. Thus, we encourage our colleagues across Europe to be courageous, to bring their ideas to the table and to embrace opportunities to grow. When you join our European family, you will be a part of a dynamic company where everyone, no matter their role, rolls up their sleeves and gets things done.
