Billing Support Coordinator

vor 6 Monaten


Berlin, Deutschland NinjaOne, LLC Vollzeit

**About the Role**

For the organizational heart of our company, we are looking for a highly motivated and by nature detail-oriented Billing Support Coordinator who can independently drive billing processes and who can manage all billing functions by using different financial systems.

**Location-** Hybrid remote, Berlin, Germany

**What You’ll be Doing**
- Work within our ticketing system (Zendesk) responding to customer billing queries
- Respond to customer calls to resolve and client billing questions or requests
- Work within multiple online portals to provision software and license keys to new and existing customers
- Learn internal processes and workflows to assist the Sales team with questions or concerns
- Assist the Billing Team with Month End Close tasks
- Handle highly confidential information with discretion
- Performs other duties and responsibilities as assigned

**About You**
- You are experienced in Accounting and Finance
- You are action-oriented and you have excellent communication skills
- You are a hero in multitasking, prioritizing tasks and meeting deadlines
- Your superpower is solving problems
- Teamwork is your nickname, but you can also work independently
- Additional languages are a big plus
- Experienced with ticketing software (preferably Zendesk)
- Salesforce and NetSuite experience preferred
- Comfortable with mathematics and financial data

**About Us**

NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 IT customers around the world and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past three years.

**What You’ll Love**
- Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job
- Grow personally and professionally with one of the fastest growing companies
- Enjoy your lunch covered by NinjaOne 3 times/week at the office
- Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
- Develop your skills through our renowned training platform
- Receive competitive compensation
- Collaborate with a curious, kind, international and intercultural workforce
- Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

LI-SB1



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