Allocations Coordinator

**Department**:Commercial - EMEA

**Reports to**: Manager, Allocations and Service - EMEA

**Location**: Garching/Munich, Germany

**Your Opportunity at Arc'teryx**:
As an
**Allocations Coordinator**, you play an integral part of the European sales and distribution process, working alongside with the Wholesales teams. You work cross-functionally with our internal operational, commercial, data analyst and merchant teams to ensure your assigned doors have the right product at the right time so that they can deliver an exceptional guest experience.

This role is based out of our Garching office, near Munich and is
**eligible to work in Germany**.

**Meet Your Future Team**:
The Allocations and Service team is a cross functional group within the Commercial Dept. whose focus is to continuously drive sales and margin, while mitigating inventory risks by finding the balance between the right product at the right quantity in the right place at the right time.

**If you were the Allocations Coordinator - France now, here are some of the core activities you would be doing**:

- Monitoring and processing the orderbook for your territories in accordance with the regional commercial guidance
- Supporting the team with additional tasks as required to help achieve company objectives
- Acquiring intimate knowledge of Arc’teryx products and technologies
- Acquiring broad knowledge of service procedures across all customer groups
- Responding professionally and promptly to all requests and inquires from your assigned doors
- Constantly looking for opportunities to improve the processes or the service
- Monitoring allocation, delays and risks related to order deliveries for your assigned doors
- Creating ad-hoc reports for stakeholders as required
- Focusing on guest-facing teams and consistently provide an exceptional support experience
- Proactively managing the order book fulfillment process, ensuring all orders are delivered according to the customer requirements.
- Acting as the hub for communication between the wholesale customers and internal operational teams, ensuring all stakeholders are aligned to deliver an exceptional experience
- Supporting various departmental initiatives, including providing mentorship to new allocations team members
- Building and maintaining close relationships with your assigned wholesale doors
- Identifying issues and gaps in process and supports the team to help find resolutions
- Identifying and highlighting any concerns in inventory levels as soon as it is discovered and investigate into options to solve the problem
- Helping to identify regional shortages and overages for the Open To Buy process
- Liaising with the warehouse, your accounts and your Sales Representatives to coordinate deliveries

**Here are some of the things you could be working on in the future**:

- Coordinating with the Distribution Center to ensure orders are shipped correctly and on-time
- Assisting in driving sales initiatives and programs
- Managing the day-to-day administration of your assigned region and wholesale customers
- Ensuring timely and accurate processing of orders for your assigned doors
- Working with the Warehousing team to ensure customer-specific requirements and value-added services are executed according to the customer’s routing/vendor guide
- Tracking and managing cancellations from your assigned wholesale doors

**Are you our next Allocations Coordinator - France?**:

- You have 1+ year experience in a customer service, allocations or dealer service role
- You are able to communicate professionally in French and English - any other language from our markets is an asset
- You have highly effective verbal and written communication skills
- You have strong organizational, interpersonal, and problem-solving skills
- You demonstrate attention to detail, including accurate data entry skills
- You are proficient in Microsoft Office
- You work well independently or as a team member
- You are proactive in identifying the root cause of issues and developing solutions
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
- You seek the best _(sometimes not the easiest)_ solutions with unwavering commitment
- Your passion for your work is paralleled by your passion for getting outside and living it
- You may be required to travel for stores or partner visits

€39,000 - €46,000 a year
- A reasonable estimate of the pay range is 39 000€ - 46 000€ at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

**Equal Opportunity**

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We