Team Lead Student Services Berlin

vor 4 Monaten

Berlin, Deutschland IU Internationale Hochschule Vollzeit

**Grow with us - start your career at IU now**

Join our **Student Services** team in** full-time** (40 hrs./week) at our location in **Berlin**.

**What you can expect**
- You will be responsible for the disciplinary and professional management of the student services team, ensuring smooth day-to-day operations on campus.
- You will lead and coordinate the administrative support and management of our international students, as well as the management and maintenance of relevant data, including deadline monitoring and preparatory accounting.
- You will continuously monitor, plan, control, and further develop processes in the student services department.
- You will plan and carry out information events on campus and ensure a smooth study process for international students.
- You will lead student communication and be responsible for controlling KPIs at the location, including NPS and complaint management, customer experience, and student satisfaction.

**What you bring**
- You have successfully completed a commercial apprenticeship and/or a degree and have 1-2 years leadership experience, preferably in the international customer service area.
- Ideally, you have already gained experience in the education sector.
- You offer high-quality work, have a positive demeanor, and work service-oriented and reliably even with changing customer requirements in day-to-day operations.
- Your leadership style is characterized by an awareness of values, a hands-on mentality, an open, appreciative feedback culture, and a healthy balance of target specifications and accompanying support.
- You are proficient in using common MS Office programs and data management systems (front office or CRM systems), and have a high level of English proficiency, both spoken and written (German is a plus).

**We offer**:

- ** Design your ideal career and pathway**:Explosive growth enables great opportunities. Tell us your dream career, and we will help you make it a reality.
- **Work from home, work from anywhere**:We blur the lines between local and remote by embracing collaborative > video meeting technologies. Working from abroad for a while sounds good to you? No problem thanks to our WorkFlex benefit.
- **Flexible working times**: It’s your call. We trust you will get things done.
- **Up level your education**: Enjoy free up-skilling courses, language courses > discounted degree courses. There is always something new to learn
- **Get a good rest**:We push ourselves every day to go above and beyond. But we also take the time to recharge our batteries: with 30 days of annual vacation for all employees. Need some time off? How about a sabbatical?
- **Fruit baskets are yesterday, today we go for benefits that really count **Whether it's a job bike, employee discounts, company pension plan or net wage optimization: we're constantly working to get the most out of it for you.

**Who are we?** Germany's largest university - and not just an excellent choice for studying, but also an outstanding Great Place to Work® As an edutech company, we rely on state-of-the-art technology and data-driven approaches. That's why AI-driven voice assistants and other GPT systems have long become part of our daily work routine, helping us to focus on exciting projects. Here at IU, over 4,000 employees are dedicated to making a difference. So start now and join the Gamechangers

**Become part of our student services team at Germany's largest university **We make all tasks as easy as possible - if not easier Our students learn - we take care of the rest.

**Actions speak louder than words**:We cherish our "Culture of Everyone" and would like to take this opportunity to emphasize that we do not tolerate discrimination on the basis of race, gender, age, sexual orientation or disability. We welcome you as you are and look forward to nurturing our diverse community at the IU

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