Supervisor, Global Returns

**Join Axon and be a Force for Good.**:
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

**Your Impact**

***What You'll Do**:
**Location**:Dietzenbach, Germany
**Reports to**:Senior Supervisor, Global Returns
- Organize and oversee daily operations for the EU Returns team, ensuring seamless coordination.
- Overseeing the team when conducting triage, identifying root causes when necessary, and gather data for returned products.
- Formulate both short and long-term goals and objectives for the team.
- Monitor and analyze performance metrics, making adjustments to align with team and company objectives.
- Initiate and lead projects aimed at improving operational efficiency and service quality.
- Supervise team performance and foster personnel development initiatives.
- Promote a positive, collaborative work environment, fostering cohesion among team members.
- Collaborate with international counterparts to enhance and maintain consistency in global processes.
- Engage with Global Quality, Manufacturing, Product, and Engineering teams for seamless integration of new products into the service offering.

**What You Bring**:

- A relevant bachelor's degree in Operations, Engineering, or related field preferred
- 2+ years of experience managing a similar Returns / Repair center operation
- Strong understanding of the core processes and steps of a repair, Return and refurbishment type of operation
- Proven leadership skills and budgeting experience
- Advanced computer skills (Microsoft Excel/Word/Outlook, and basic knowledge of MRP/ERP systems
- A team player with a "can do" attitude capable of working with mínimal direction
- Strong planning, organizational, prioritizing, and multi-tasking skills
- Excellent verbal and written communication skills
- Understanding of ISO 9001 QMS.
- Previous experience using MS Dynamics 365 preferred
- PowerBI and Tableau experience a plu

**Benefits that Benefit You**:

- Competitive salary
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
- Benefits listed herein may vary depending on the nature of your employment and the location where you work._

Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

**Important Notes**
- The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions._
- Some roles may also require legal eligibility to work in a firearms environment._
- Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment._