Supervisor, Global Returns

**Your Impact**

**What You’ll Do**

**Location**:Dietzenbach, Germany
**Reports to**:Senior Supervisor, Global Returns
- Organize and oversee daily operations for the EU Returns team, ensuring seamless coordination.
- Overseeing the team when conducting triage, identifying root causes when necessary, and gather data for returned products.
- Formulate both short and long-term goals and objectives for the team.
- Monitor and analyze performance metrics, making adjustments to align with team and company objectives.
- Initiate and lead projects aimed at improving operational efficiency and service quality.
- Supervise team performance and foster personnel development initiatives.
- Promote a positive, collaborative work environment, fostering cohesion among team members.
- Collaborate with international counterparts to enhance and maintain consistency in global processes.
- Engage with Global Quality, Manufacturing, Product, and Engineering teams for seamless integration of new products into the service offering.

**What You Bring**
- A relevant bachelor’s degree in Operations, Engineering, or related field preferred
- 2+ years of experience managing a similar Returns / Repair center operation
- Strong understanding of the core processes and steps of a repair, Return and refurbishment type of operation
- Proven leadership skills and budgeting experience
- Advanced computer skills (Microsoft Excel/Word/Outlook, and basic knowledge of MRP/ERP systems
- A team player with a “can do” attitude capable of working with mínimal direction
- Strong planning, organizational, prioritizing, and multi-tasking skills
- Excellent verbal and written communication skills
- Understanding of ISO 9001 QMS.
- Previous experience using MS Dynamics 365 preferred
- PowerBI and Tableau experience a plus

**Benefits that Benefit You**
- Competitive salary
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Benefits listed herein may vary depending on the nature of your employment and the location where you work._

Work Location: In person