E-commerce Lead, Region Central Europe

vor 7 Monaten

Hamburg, Deutschland H&M Vollzeit

Job Description

As an E-Commerce Lead you contribute to digital profitable growth. An e-com lead’s goal is to ensure an optimal product exposure and digital shopping experience for their associated customer to drive commercial performance and brand perception, ultimately ensuring a great customer experience that helps customers find the item they love.

**Your main responsibilities include**:
secure and drive publishing of content in line with daily commercial/customer plan as well as ad hoc adjustments as needed to secure optimal performance.

Work closely with Experience Leads to secure overall digital experience and collaborate with other E-com Leads to secure cross-department experience and capitalize on cross-merchandising opportunities to drive average order value and customer lifetime value

work closely with various functions, including Omni Merchandising and Customer Activation & Marketing, to drive omni sales performance while delivering a seamless, relevant shopping journey

**Qualifications**:
**Skills & Experience**:
2+ years experience in eCommerce roles in the fashion retail industry with demonstrated ability to drive commercial business by working with our product and customer experience

Proven ability to translate data and analysis into concrete actions and hypotheses that lead to commercial results

Ability to work with data enablement platforms and querying languages (SQL); experience utilizing Google Analytics, Tableau & Power BI

Experience working with eCommerce platforms and tools including familiarity with content management systems

Experienced within Ecom with understanding of the total digital ecosystem and its synergies

In depth knowledge of fashion retail and keen understanding of regional market trends and consumer preferences

Strong analytical skills, including ability to interpret sales data, search trends, and web analytics to make informed decisions on product exposure

Commercial salesmanship with drive to achieve results and hit goals

Proficiency in site merchandising principles, able to create appealing and performing experience online

Expertise in eCommerce platforms and content management systems to manage product listings and website content effectively

Effective communication and collaboration skills to work with cross-functional teams

Strategic mindset with ability to both execute and develop way of working to align with sales and brand goals

Attention to detail to ensure accurate and seamless shopping experience

Growth mindset and adaptable, with ability to stay updated on industry trends and technology advancements

Ability to work independently and be self-motivated while working tightly as a part of a team

Proactive, curious, and innovative approach to problem solving with a constant improvement mindset

Additional Information

This is a full-time position based in Hamburg or Berlin, Germany.

H&M Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way. Learn more about H&M here.

The Digital function aims to profitably grow digital. We do so by executing our transactional channels with commercial excellence and by taking and end-to-end view of the customer experience, collaboratively securing digital sales and profit.

**Benefits**:
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.

Location

Spitalerstraße, Hamburg, Germany

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