Supervisor Customer Service

vor 6 Monaten


Berlin, Deutschland Valyria Technology GmbH Vollzeit

**Deine Verantwortung**:

- ** Our Face to the Customer** - Du bist unser erster Mitarbeiter im Kundenservice und für die möglichst perfekte telefonische Betreuung unserer Kund*innen verantwortlich - sei es, weil sie sich an uns oder wir uns an sie gewendet haben
- ** Spitzenqualität bei den Inhalten und der Struktur** - Du baust den Bereich Customer Service hands-on und selbstständig aus, integrierst immer wenn erforderlich neue Service-Aufgaben und setzt alle Standards wie auch Qualitätskriterien von der Pike an auf
- ** Auswahl und Entwicklung von Top-Talenten** - Du baust den Bereich auch personell auf, arbeitest ggf. neue Talente ein und führst sie durch Deinen nahbaren und fairen Führungsstil zu Spitzenleistungen
- **Ein echter Purpose und Dein sichtbarer Beitrag** - Du packst mit an, denkst mit und baust gemeinsam mit uns Fuchs & Eule zu DEM Champion in der digitalen Energieberatung auf und hilfst so, die Klimaziele zu erreichen

**Dein Profil**:

- ** Head of Kund*innenflüstern** - Du bringst mehrere Jahre Erfahrung am Telefon mit, hast Spaß am Kundenkontakt, kennst alle relevanten KPIs und hast bestenfalls auch schon Verantwortung für Mitarbeiter*innen übernommen
- ** Organisiert und strukturiert** - Deinen Tagesablauf strukturierst Du selbstständig und effizient, Du sorgst in regelmäßigen Feedback-Sessions, Performance Reviews und Teammeetings dafür, dass jede*r Mitarbeiter*in motiviert und fachlich top fit ist
- ** Teamplayer aus vollem Herzen** - Du schaffst ein gleichermaßen kollaboratives und kompetitives Arbeitsumfeld. Deine extrem guten Kommunikationsskills gepaart mit Deinem anpackenden Wesen und Deiner freundlich-verbindlichen Art ermöglichen es Dir, inspirierend zu feedbacken, effektiv zu motivieren und bei Bedarf den Karren auch einmal selbst aus dem Dreck zu ziehen ;)
- ** Dein Herz schlägt für Nachhaltigkeit** - Du hast Lust in den Bereichen Immobilien und Gebäudetechnik dazuzulernen und darüber gemeinsam mit uns einen entscheidenden Beitrag zur Wärmewende zu leisten

**Fuchs & Eule**:

- Wir nehmen unsere **Verantwortung für eine grüne Zukunft** ernst und wollen mit unserem Einsatz für Energieeffizienz einen deutlichen Beitrag zur CO2-Reduktion zu leisten.
- Wir sind ambitioniert und **wollen immer besser werden**. Deswegen geben wir Dir Spielraum und Verantwortung, wo Du Dich weiterentwickeln möchtest und Unterstützung, wo Du sie brauchst.
- Wir sind **digital, innovativ, kundenzentriert und hochmotiviert** mit Dir zusammen Großes zu schaffen.
- Wir sind **ein echtes Team** und stehen füreinander ein, sagen was wir denken, haben gemeinsam Spaß und das Herz am rechten Fleck.

**Über uns**:
**Jetzt ist die Zeit zu handeln und die Klimakrise zu bekämpfen.** Wir wollen so viele Hausbesitzer wie möglich dabei unterstützen, ihr Zuhause energieeffizient zu machen und die optimale Förderung zu erhalten.

Wohnhäuser sind für einen entscheidenden Anteil des weltweiten **CO2-Ausstoßes** verantwortlich und der Druck durch **hohe Energiekosten** ist so groß wie nie, doch der Weg zu einem klimaneutralen Zuhause mit optimaler Förderung ist kompliziert. Wir verbinden Expertise im Energie
- und Gebäudebereich mit praktischer Projektunterstützung und digitaler Innovation und **helfen damit Menschen und Umwelt** gleichermaßen.



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