Head of Ops

vor 2 Monaten

Berlin, Deutschland mute-labs GmbH Vollzeit

You possess self-initiative and enjoy solving problems independently?
- You are an organizational talent with great attention to detail?
- You constantly want to improve your skills and take things into your own hands?

Then look no further - as you sound just like the Head of Operations we’re looking for

**Who we are**:
Here at mute-labs we aim to enable companies to achieve more by democratizing silence at the work space. And we’re not like any other Berlin start-up you might know:

- We’re “no tech”: We know how to develop and sell great hardware products with a focus on sound insulated phone
- and meeting booths.
- We have no investors and we really don’t want any. We've been profitable since day one.
- We grow over 100% p.a. - not in employees or just coffee cups consumed, but in revenue and profit.
- We’re not striving for an exit - we’re building a sustainable business for many generations to come.

To catapult our operation efforts to the next level, we need your help

Tasks

As Head of Operations, I make sure that
- mute-labs as an organization is optimized from end-to-end, with the organization (people & structure), systems and processes being in sync
- we optimize the sourcing of our products from end to end. This starts by onboarding and managing new production partners, to optimizing the buying of raw materials to guarantee best prices across suppliers
- we optimize our inventory and production planning to have the perfect balance between fast delivery (14 days across Europe) and capital efficiency
- we have a high service quality standard at a reasonable cost
- we have a high product quality standard and low return & repair rates
- we have a customer-centric product development process and make sure we have all relevant certifications (ISO 9001, ISO 14001, etc.)
- we have a scalable logistics and assembly setup across Europe that allows us to deliver faster and with better customer experience than our competitors
- we have complete transparency over our inventory, as well as our logistics-, production
- and customer service costs

**Requirements**:

- you have several years of experience in similar operational roles
- you have experience in the management of different teams
- you always seek the best solution possible
- You like to work independently and self-organized
- Fluency in German & English is a must

**Benefits**:

- An attractive compensation package
- Flat hierarchies and real responsibilities
- Flexible working opportunities
- A dynamic, highly motivated and fun team, a nice office in Berlin-Mitte, with a rooftop, BBQ and the cutest office dog

Are you as excited about making sure that mute-labs continues its impressive growth journey? Then we are looking forward to getting to know you

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