Junior Tech Support Representative

vor 2 Monaten

Berlin, Deutschland Leapsome Vollzeit

**What is Leapsome?**

Leapsome is the **all-in-one platform for People Enablement**. We combine tools for goals & OKR management, performance reviews and 360s, employee engagement surveys, continuous feedback, team and 1:1 meetings, and fair compensation and promotion management into an easy-to-use, customizable platform.

At Leapsome, we want work to be the best it can be for everyone. That’s why we help companies create environments where people can achieve goals, learn and grow together, and build authentic relationships — **our purpose is to make work fulfilling for everyone**

After successfully bootstrapping to more than 1,500 customers, **Leapsome raised US$60 million in Series A Funding led by Insight Partners in March 2022**. The funding allows us to further invest in developing our intelligent people enablement platform, create an even stronger employee experience, and expand in the US market - which we did in November 2022. It is a very exciting time to join Leapsome

**What is your job?**

Are you passionate about providing top-notch technical support? Do you thrive on tackling complex issues and finding innovative solutions? Are you known for your clear and concise communication skills, both verbally and in writing? If so, we want to hear from you
We seek an outstanding Tech Support Representative to join our EMEA Support team (the contract will be limited to one year first). In this role, you'll be at the forefront of user interaction, addressing technical challenges, answering queries, and helping users maximize their experience with our product. As the initial point of contact, you'll be instrumental in delivering exceptional support and ensuring our users have a seamless experience with our platform.
User satisfaction is at the core of our mission, and as a team member, you'll play a vital role in enhancing our reputation and fostering strong customer relationships. We're offering an exciting opportunity for motivated and ambitious individuals to join our team in the vibrant city of Berlin.
- Take ownership of customer inquiries and drive each issue toward a swift and effective resolution.
- Handle technically complex cases.
- Effectively collaborate and communicate with team members on all relevant tasks.
- Assist with managing projects and processes that aim to improve how we support our customers.
- Hosting webinars and office hours to support our customers wholesomely.

**Our work environment**
- We foster a collaborative and dynamic work environment, communicating openly and working together across teams and levels.
- Our digital toolkit, including Leapsome, Notion, Slack, Zoom, and Google Suite, enables seamless remote collaboration.
- We also enjoy meeting each other frequently in our office in Berlin Mitte and getting together with our NYC colleagues once per year at our company offsite in a stunning location somewhere in Europe.

**Who are we looking for?**
- You are committed to long-term growth within our Support team, shaping the future of work with us.
- You possess excellent communication skills in both **German and English.**
- You can adapt to flexible weekday schedules between 9 am and 6 pm CET and are based in Berlin or in Germany, willing to commute to Berlin frequently and you can start as soon as possible.
- You have a keen technical aptitude, preferably with experience in troubleshooting and guiding customers.
- You can effectively explain complex technical concepts to diverse audiences.
- You demonstrate strong self-motivation, responsibility, and organizational skills.
- You maintain a positive attitude, with genuine curiosity about user needs and improving experiences.
- You show interest in leveraging AI to enhance support processes and customer interactions.

**Benefits at Leapsome**
- Become part of a **fast-growing scale-up** taking over the People Performance & Enablement space
- ** Impact**: Contribute to making work fulfilling for more than two million people by 2025
- ** Teammates**: Join a diverse and international team of talented, smart, and kind people
- ** Feedback and recognition**: We value feedback exchange and celebrating successes — big and small
- ** Hybrid model**: Enjoy our hybrid model by working from home or in our offices in the heart of Berlin, Germany
- ** Flexible work**:Experience a work-life balance with flexible hours and the option of working elsewhere for up to 2 months per year
- ** Learning and Development**: Develop your skills with a yearly development budget of €2,000 and access to Good Habitz platform
- ** Vacation**: Take 30 vacation days every year plus public holidays
- ** Health & Wellness**:Stay active and healthy with a free Urban Sports Club membership and Oliva subscription
- ** Mental health**: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness
- ** Work-from-home stipend**: Receive a one-time work-from-ho

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