Monitoring & Control Operator (M/F/d)

vor 6 Monaten

Munich, Deutschland Sky Deutschland Vollzeit

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe\'s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

"We are available 24/7 to guarantee customers a trouble-free product and a flawless experience." - Stefan Neblich, Head of PC Operations Team II

Tasks
- You enjoy television & new technologies and want to help to ensure the availability of Sky Channels & Services on today's and tomorrow's distribution and device platforms
- Your job is the real-time monitoring of Sky Channels & Services, in particular the monitoring of Platinum content across all Sky distribution channels
- You'll continuously improve the Sky services and you'll support the creation of reports
- You'll take care of the communication of faults to/ from external providers as well as the communication with/ to Sky-internal departments involved
- You're co-responsible for handling the relevant processes (incident, change and service level management)

**Requirements**:

- You've experience in the OTT or Pay-TV environment as well as basic knowledge of TV technology
- Good communication skills, the ability to work independently and to work calmly even in stressful situations are among your strengths
- You'll bring good analytical and conceptual skills
- Service orientation and the ability to work in a team are a matter of course for you
- You're willing to work shifts and nights and to be on call (7 days/week)
- A confident handling of MS Office programmes and a good command of written and spoken English round off your profile

**Benefits**:
**Our benefits**:
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:

- Free Sky Q
- Flexible working
- Company pension scheme
- Sky Company Bike

**Inclusion**:
We're proud to be an equal opportunity employer.

Why wait?

To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.

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